Operations Manager

ARD Logistics•Charleston, SC

31d•Onsite

About The Position

The Operations Manager will ensure quality performance of staff working within the sites. This role involves direct communication and collaboration with customer/client management in the administration of the service contract. The Operations Manager is responsible for ensuring quality customer service, managing inventory, reviewing reports, and overseeing personnel.

Requirements

2 years Auto and/or HD Parts experience
2 years Inventory Experience
2 years Computer Experience
24-hour Availability
Valid Driver’s License with 2 years driving experience

Nice To Haves

5 years Supervisory experience
Customer Service Experience
Attention to Detail
Detailed experience in utilizing Inventory /Point-of-Sale application to manage inventory
Warehousing or Distribution experience
Experience monitoring performance reports
Experience with hiring processes
ASE Certification

Responsibilities

Provide quality customer service, including administration of the contract.
Assess problems and concerns with client management, shop, and customer personnel.
Work in conjunction with customer locations to assist in parts availability, information, and request of items through the transfer process.
Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals.
Research parts procurement utilizing publications, and equipment manuals and provide past sales research as requested.
Contact vendors for pricing and placement of orders, answer questions regarding availability of parts.
Work with customers to ensure correct items are being procured when necessary.
Answer all messages (phone/email) in a timely fashion.
Assist in reviewing all requisition forms to ensure they meet P&P requirements.
Monitor and analyze Service Level Reports.
Monitor purchases at all sites for compliance of Approved Commodities List as well as obtaining best pricing.
Provide training as required.
Review various reports to maintain accuracy and inventory levels at all locations.
Review and submit weekly Cyclic Counts to Inventory Manager.
Perform Wall to Wall inventories at all locations and assist in other districts if necessary.
Research and perform inventory adjustments.
Review min max levels, stock sources and primary vendor requirements to maintain proper stocking levels.
Meet with customer representatives to discuss future requirements.
Review sales to ensure stocking requirements are being met.
Monitor processing of vendor invoices and invoicing paperwork of customer.
Utilizing the Microsoft Dynamics NAV system generate and review various reports as outlined in daily, weekly, and monthly guidelines.
Generate and review SLA failures for all locations making stocking suggestions based on min max review.
Review Accounting issue report for all locations and assist in resolution.
Produce and submit back up for credit card purchases.
Review + - 20% purchase report.
Review weekly manager’s report and take appropriate actions.
Review, correct and submit to Customer for approval; the monthly reconcile difference report.
Perform monthly site visits using established check list and report to Regional Manager.
Review and submit timesheets to include monitoring Customer emergency overtime.
Investigate and resolve personnel issues.
Hire and terminate in accordance with policies.
Complete and submit new hire paperwork.
Provide orientation, employee requirements for Customer and schedule training.
Assist with delivery and pick-ups.
Provide 24-hour support to Customer.
Investigate product complaints.
Supervise all district employees while monitoring all job description activities.
Assist with project research and provide findings.
Attend meetings with contractor and/or Customer as required.
Document all levels of discipline; administer discipline in accordance with company guidelines.
Assist store managers as needed.
Disperse all communications between customer corporate and district employees as directed.
Has the authority to stop production if defective or unsafe parts or condition appear.
Has the authority to reject non-conforming material from the supplier.
Is empowered to prevent non-conforming material from reaching the customer.