Operations Manager - B2B Relationships & Installations
About The Position
Cabinet IQ of Corpus Christi is a growing cabinetry and countertop company serving homeowners, builders, remodelers, and design professionals. We are looking for a highly organized, proactive, and accountable Operations Manager to own our B2B relationships and manage projects from sold status through successful installation and completion. This is a hands-on role that serves as the bridge between our sales/design team and the field. The ideal candidate enjoys building relationships, solving problems, managing multiple projects, and making sure things get done—not just putting them on a to-do list.
Requirements
- 3+ years of experience in construction, remodeling, cabinetry, countertops, project management, or a related field.
- Strong organizational, communication, and customer-service skills.
- Ability to manage multiple projects and priorities simultaneously.
- Comfortable working in the field and visiting active construction sites.
- Ability to read and interpret construction plans, elevations, and measurements.
- Strong problem-solving skills and the ability to make decisions independently.
- Valid driver's license and reliable transportation.
Nice To Haves
- Experience working with builders, remodelers, subcontractors, or installers preferred.
- Cabinetry, countertop, kitchen/bath remodeling, or residential construction experience strongly preferred.
Responsibilities
- Serve as the primary operational contact for builders, remodelers, contractors, and other trade partners.
- Build and maintain strong, long-term B2B relationships through responsive communication and excellent service.
- Receive and manage cabinetry and countertop quote requests, ensuring all necessary information is gathered and submitted to the appropriate designer.
- Manage the internal quote timeline and follow up with designers to ensure quotes are completed and returned to builders/remodelers promptly.
- Act as the liaison between the B2B customer and design team throughout the quoting process, resolving questions and gathering missing information.
- Provide proactive updates and ensure builders/remodelers are never left wondering about the status of a project or quote.
- Help identify opportunities to strengthen existing relationships and grow B2B business.
- Take ownership of projects once sold and manage them through final completion.
- Participate in project handoffs with the designer and review scope, plans, selections, and project requirements.
- Conduct on-site re-measures in coordination with the designer and identify discrepancies or field conditions that require attention before ordering.
- Coordinate cabinet and countertop orders, deliveries, installers, and project schedules.
- Confirm site readiness before scheduling deliveries and installations.
- Serve as the primary point of contact for installers during active projects.
- Conduct regular jobsite check-ins to monitor progress, quality, and schedule.
- Troubleshoot field conditions and coordinate solutions with designers, installers, vendors, builders, and customers.
- Identify and resolve issues involving damaged, missing, incorrect, or defective materials.
- Manage punch-list items through completion and ensure installations meet Cabinet IQ quality standards.
- Maintain accurate project documentation and keep internal project management systems current.
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
