Operations Director Jobs

About The Position

Requirements

• Knowledge of the Orthodontic Industry and practice dynamics
• Experience with managing budgets, delivering information from P&L statements, and delivering strong results within a growth-oriented organization.
• Effective written, verbal, and electronic communication that is professional in both content and delivery.
• Ability to gain trust and respect of doctors, teams, and peers.
• Excellent organizational and multi-tasking skills.
• Ability to take initiative and exercise independent judgment, decision-making, and problem-solving expertise.
• Establishes and maintains strong working relationships with various stakeholder groups.
• Ability to maintain confidentiality.
• Computer proficiency in Outlook, Word, Excel, and PowerPoint.
• Practices shared accountability with other functional areas of the business.
• Agility by adapting as needed in role to changing priorities.
• Strong financial aptitude with the ability and interest in taking full ownership over the Region’s P&L.
• Ability to work on development plans with admin, treatment coordinator, clinical, practice manager, and Doctor.
• Bachelor’s Degree in Business, Healthcare Administration, or related field (or equivalent work experience).
• 5+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, and coaching).
• 7 years relevant work experience.
• Flexible schedule.
• Valid driver’s license.

Nice To Haves

• 3-5 years of experience in the dental industry, preferably orthodontics.
• Familiarity with orthodontic practice management systems.

Responsibilities

• Provides operational leadership, direction, and administration to assigned practices within a geographic territory.
• Ensures operational effectiveness and holds P&L responsibility in the assigned region.
• Collaborates with practice leadership to implement top-line growth initiatives, manage expenses, and execute operational plans.
• Participates in the budget preparation process and implements practice improvements.
• Oversees local practice administrators and key team members to serve as a valuable resource in developing and executing their practice level goals and support achieving annual budget with long-term success and growth of each practice and the Region.
• Applies a data-centric approach using KPIs to understand the business and growth drivers, collaborating with the VP of Operations and implements performance improvement goals and initiatives at each practice.
• Serves as a liaison between the VP of Operations and practices to ensure the practice is receiving adequate corporate support for success in each functional area.
• Develops relationships and leads monthly meetings with key stakeholders in the Region, with a key focus on partner Doctors.
• Ensures high-quality patient care and compliance remain top priorities at each practice; develops and collects data that supports the maintenance of key quality metrics.
• Travels up to 50% of the week to each practice location offering face-to-face support and guidance; seeks to listen and understand practice feedback.
• Ensures compliance with applicable government laws, rules, regulations, and (SOP or Company) policies and procedures.
• Possesses strong management skills with the ability to mentor, coach, and lead team members without a direct reporting relationship.
• Serves as a cultural leader of excellence in the region; monitors and manages team morale.
• Consults with Human Resources as necessary in employee relations and team member engagement matters.
• Engages in a cross-functional team approach with operations, human resources, finance, and business intelligence.
• Gathers, analyzes, and presents data with useful metrics to the leadership team.
• Helps support office refresh and redesign for improved experiences and workflows.
• Performs other duties as assigned.

Benefits

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD.
• Robust 401k plan, including a company match up to 4%.