Operations Coordinator Jobs

About The Position

Requirements

• Four years of relevant experience in an occupation related to the assigned work, or a combination of related education and/or relevant experience equal to four years.
• Applicants must meet the minimum qualifications at the time of hire.
• Legally authorized to work in the United States without requiring current or future sponsorship.
• Must be able to work in person and travel to alternate locations as assigned.
• Ability to communicate effectively with physicians, leadership, and staff across affiliate organizations.
• Ability to work within large, complex healthcare systems.
• Ability to analyze and interpret data.
• Ability to develop and deliver presentations.
• Ability to document effectively.
• Ability to deal calmly and courteously with people and handle stressful situations.
• Ability to complete tasks in a timely manner.

Nice To Haves

• Bachelor’s degree in management or a healthcare-related field.
• Five or more years of healthcare clinic experience in the area of specialty.
• Ambulatory quality improvement experience.
• Experience using registry data and quality systems.
• Medical Assistant, Certified Medical Assistant, or LPN qualification.
• Spanish bilingual ability.

Responsibilities

• Serve as a liaison between patients, team members, and physicians for clinic-related issues within scope.
• Manage patient communications promptly and professionally in person and through EMR in-baskets, email, fax, and telephone.
• Schedule clinic appointments and surgical procedures across multiple practice sites.
• Obtain and upload necessary documents and lab results before appointments and surgeries.
• Confirm upcoming surgery dates and patient appointments.
• Respond to patient requests, including self-pay estimates, procedure quotes, and return-to-work letters, through phone, email, MHC, and EPIC in-baskets.
• Coordinate with the Practice Manager to support day-to-day business operations and organize, communicate, coordinate, administer, teach, and evaluate nonclinical staff.
• Perform duties such as answering patient calls, informing patients of lab results, and entering orders.

Benefits

• Multiple medical plan options.
• Multiple dental plan options.
• Disability, life, and vision insurance.
• Employer contribution of 10% of gross pay to the Retirement 401(a) Plan.
• Accrued paid time off.
• 22 vacation days per year, with a maximum accrual of 352 hours.
• 15 sick days per year, with unlimited maximum accrual.
• 15 holiday days per year.
• Tuition benefit available on all CU campuses.
• Reduced-rate RTD bus and light rail service through ECO Pass.
• Additional perks and programs through CU Advantage.