Operations Coordinator

General Services Corp.•Richmond, VA

27d•$24 - $33

About The Position

General Services Corporation (GSC), a multifamily housing company established in 1975, seeks an Operations Coordinator to support its Operations Department and Operations Manager. The role maintains the Property Management Manual (PM Manual) website and related policy documents, forms, and instructions; supports an Operations Department AI tool; and provides research, writing, editing, quality-control, project, and clerical assistance. Employees are expected to uphold the company’s guiding principles of trust, honesty, integrity, and ethical conduct, follow company policies and procedures, and communicate in accordance with the Customer Service Program and Philosophy. The coordinator creates and revises forms and instructions, works with other departments to ensure policies are accurate and effective, and identifies potential conflicts arising from policy updates. The role prepares and publishes files and web pages for the PM Manual, keeps documents current, assists employees with policy questions, and supports annual and monthly policy reviews and audits. It also uses Adobe Acrobat to prepare PDF documents for web publication, electronic use, and print vendors; liaises with Information Systems on forms and procedures across software platforms; and interfaces with regional and APM offices and attorneys as directed. The position is hourly, with a hiring range of $23.54–$27.13.

Requirements

High school diploma or equivalent.
Strong writing and editing proficiency, including business writing experience and working knowledge of standard management policies and procedures.
Proficiency in Microsoft Office applications, Adobe Acrobat, and internet research.
Ability to understand, translate, and communicate complex information to different audiences.
Clear and professional verbal and written communication skills.
Problem-solving and analytical ability; ability to recognize boundaries and options and exercise flexibility.
Ability to remain calm under pressure, work quickly and accurately to meet deadlines, and manage multiple projects simultaneously.
Well-organized and detail-oriented; able to self-direct.
Personable, open to learning and change, and demonstrates integrity, a positive attitude, motivation, initiative, responsibility, and good judgment.
Ongoing skills necessary to perform the duties described.

Nice To Haves

Some college preferred.
At least two years of property management experience is strongly preferred.
Experience with MRI or other property management software is strongly preferred.

Responsibilities

Create and revise forms and instructions under the Operations Manager’s supervision, including composing, formatting, editing, and proofreading content.
Collaborate with other departments to ensure policies are efficient and accurate, identify impacts or potential conflicts from policy updates, and notify applicable personnel of revised materials.
Maintain the PM Manual website by creating web pages, inserting hyperlinks, publishing new and revised files, and keeping documents consistent and current.
Maintain the Operations Department AI tool by checking response accuracy, ensuring current policies are included, and tracking the types of questions asked.
Perform quality control on Operations Department documents, including reviewing grammar, sequence, and adherence to format.
Provide research, creation, collaboration, and clerical support for special projects requested by the Operations Manager.
Help GSC employees locate information in the PM Manual and answer policy and procedure questions.
Use Adobe Acrobat to create or revise PDF documents for the PM Manual website, electronic forms used by employees, and hard-copy printing.
Assist the Operations Manager and/or Senior Operations Coordinator with the Annual Policy Review.
Educate oneself on federal and state laws concerning Fair Housing, ADA, and Landlord-Tenant Acts as they relate to company policy.
Interface with Regional and APM Offices and attorneys on policy and procedure questions as directed by the Operations Manager.
Liaise between the Operations Department and Information Systems to help ensure the accuracy of company forms and procedures across software platforms.
Support additional monthly audits and timely follow-up on required corrections by leasing staff.
Assist the Senior Operations Coordinator in compiling updates for monthly policy recaps.
Conduct a monthly audit of Truework usage for policy compliance.
Provide backup for Operations Department staff and perform other duties as assigned.