Office Coordinator Jobs

About The Position

Requirements

• High school diploma or GED required
• Familiarity with Electronic Health Records (EHR) and Microsoft Office
• Strong customer service and communication skills
• Comfortable working in a fast-paced, client-focused environment

Nice To Haves

• Associate or bachelor’s degree preferred
• Completion of a Medical Administrative Assistant program is a plus
• 1+ year of experience in a mental health, medical, or outpatient setting preferred
• Bilingual in Spanish is a plus
• Friendly, respectful demeanor and excellent interpersonal skills
• Strong time management, attention to detail, and multitasking ability
• Familiarity with health insurance billing and transportation reimbursement policies
• Comfort using phones, fax, scanners, copiers, and email
• Ability to handle sensitive situations and escalate appropriately
• Willingness to cover teammate shifts and adjust schedule as needed

Responsibilities

• Warmly welcome and assist clients and visitors
• Check in clients, process co-pays, schedule appointments, and manage follow-ups
• Register new clients and update demographic and insurance details
• Monitor and maintain a calm, organized waiting room experience
• Communicate appointment delays and coordinate with clinicians to support patient flow
• Send reminders and manage rescheduling for NP and MD appointments
• Provide Medicaid travel reimbursement (MetroCard or cash) via PTAR
• Verify insurance coverage and communicate updates to clients and staff
• Record cash and MetroCard transactions in daily logs
• Answer and route incoming phone calls and handle general inquiries
• Assist prescribers with schedules, pharmacy coordination, and prior authorizations
• Process client records requests; scan, fax, mail, and upload documents as needed
• Support office maintenance and safety procedures
• Maintain client confidentiality in compliance with HIPAA