Clinical Office Coordinator

Mass General Brigham•Weston, MA

67d•$19 - $28•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

High School Diploma or equivalent required.
1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting.
Excellent customer service and interpersonal skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
Strong organizational and multitasking abilities, with attention to detail and accuracy.
Proficiency in using computer systems, electronic health records, and scheduling software.
Knowledge of medical terminology, insurance processes, and general office procedures in a healthcare setting.
Ability to handle sensitive and confidential information with professionalism and discretion.
Strong problem-solving skills and the ability to remain calm and composed in high-pressure situations.

Nice To Haves

Associate's degree in a health related or management field preferred.
Epic experience preferred.

Responsibilities

Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the healthcare facility.
Answer phone calls, respond to inquiries, and provide information about services, appointment availability, and general office policies.
Schedule and confirm patient appointments, coordinating with healthcare providers and staff to optimize appointment availability.
Manage patient check-in and check-out processes, ensuring accurate documentation and updating patient information in electronic health records (EHR) systems.
Collect and process patient payments, co-pays, and insurance information as required.
Inventory and supply management.
Other duties as assigned from time to time per business needs of the clinic.