Clinical Office Coordinator

Franciscan Alliance•Indianapolis, IN

1d•Onsite

About The Position

The Clinical Office Coordinator supports efficient and effective office administration for the department and its management. The role supports multiple service lines within Orthopedics and Neurosciences and works collaboratively with clinical staff, management, and external participants. Responsibilities span daily office operations, communications, scheduling, records, reporting, supply management, and coordination of department schedules. The schedule is Monday through Friday, and travel is required up to 20%.

Requirements

High school diploma or GED required.
One year of secretarial experience required.
Two years of healthcare experience preferred.
Associate degree preferred.

Nice To Haves

Associate degree.
Two years of healthcare experience.

Responsibilities

Answer multi-line telephones, respond to callers’ questions, or direct callers to the appropriate party while meeting telephone service standards.
Develop and oversee interdepartmental and intradepartmental communications, special projects, and services.
Send patient letters and other communications according to clinic processes or as directed.
Draft memos, emails, newsletters, support group documents, and other marketing materials as needed.
Communicate problems and concerns to the manager or designee.
Open and sort mail, including interoffice mail, and send letters and other communications as directed.
Maintain management and provider schedules and calendars, as well as department, event, and meeting calendars.
Arrange and schedule meetings, conferences, conference calls, and appointments; prepare and distribute notices, agendas, and other materials; and manage attendance and participation.
Enter information into various systems, run and distribute reports, and file documents promptly.
Develop and use records management systems to retain and make information accessible in accordance with retention policies.
Help coordinate and maintain records for new coworker orientation and training.
Prepare account reconciliations to support accurate financial reporting.
Compile information for routine reports and summaries, distribute them as requested, and gather data for tracking and follow-up.
Manage department supplies, complete requisitions, code invoices, maintain inventory levels, adjust reorder timeframes, and resolve or escalate supply issues.
Contact associates to obtain information or resolve payroll, purchasing, and computer-related problems.
Create and manage the department schedule to ensure shifts are appropriately covered, and communicate concerns or issues to management.