Clinical Office Coordinator

Franciscan Alliance, Inc.•Indianapolis, IN

2d•Onsite

About The Position

The Clinical Office Coordinator supports efficient and effective office administration for management and daily departmental operations. Duties include scheduling, referrals, billing, data tracking, ordering supplies, scanning, faxing, copying, and running reports. The coordinator works collaboratively with clinical staff, management, and external participants through a broad range of communication methods. This role supports multiple service lines within Orthopedics and Neurosciences. The schedule is Monday through Friday. The position also requires travel of up to 20%.

Requirements

High school diploma or GED required.
One year of secretarial experience required.

Nice To Haves

Associate's degree preferred.
Two years of healthcare experience preferred.

Responsibilities

Answer multi-line telephones, respond to callers’ questions, and direct callers to the appropriate party while meeting service standards.
Develop and oversee inter- and intra-departmental communications, special projects, and services.
Send patient letters and other communications according to clinic processes or as directed.
Draft memos, emails, newsletters, support group documents, and other marketing materials; communicate problems and concerns to the manager or designee.
Open and sort incoming and interoffice mail and send letters and other communications as directed.
Maintain management and provider schedules and calendars, and arrange meetings, conferences, conference calls, and appointments.
Prepare and send meeting notices, agendas, and materials; manage attendance and participation.
Enter information into systems, run and distribute reports, file documents, and maintain accessible records in accordance with retention policies.
Assist with coordinating and maintaining orientation and training records for new coworkers.
Prepare account reconciliations to support accurate financial reporting.
Compile information for routine reports and summaries, distribute them as requested, and gather data for tracking and follow-up.
Oversee departmental supply management, complete requisitions, code invoices, and maintain appropriate inventory levels.
Adjust supply reorder timeframes, assist with or escalate supply issues, and submit requisitions to replenish stock.
Contact associates to obtain information or resolve payroll, purchasing, and computer-related problems.
Create and manage the department schedule to ensure shifts are appropriately covered and communicate concerns to management.