Patient Experience Coordinator (Onsite) Front Office Scottsdale Clinic

Blue Cross Blue Shield of Arizona • Scottsdale, AZ

9d • Onsite

About The Position

The Patient Experience Coordinator is an essential position that assists in supporting operational excellence. The primary role is to ensure that the clinic operations run smoothly and timely daily. This position emphasizes customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.

Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives.

Requirements

• Proficient PC skills
• Experience with EMR systems for scheduling and documentation (Athena experience is a plus)
• High school diploma or GED
• A Basic Life Saving (BLS) Certification
• An active Arizona fingerprint clearance card
• Completion of N95 Mask Fit Testing within 30 days of hire
• Completion of all required vaccinations to work in clinic before clinic start date
• Experience in a patient-facing or customer-facing position (medical office experience is a plus)
• Excellent patient or customer service and communication skills
• A patient first mindset and genuine desire to help others.
• Ability to stay organized and professional in a fast-paced environment
• Ability to adapt to changing priorities with attention to detail.
• A flexible and positive attitude

Nice To Haves

• medical office experience is a plus
• Athena experience is a plus

Responsibilities

• Lead patient check-in procedures with excellent customer service, greeting patients warmly, professionally and ensuring a positive first impression
• Prepare patient visits by verifying coverage, confirming appointments, and sharing any necessary pre-visit instructions.
• Maintain accurate and up-to-date patient records within the EMR system
• Manage phone calls with diligence and excellent phone etiquette
• Schedule appointments accurately, optimizing clinician schedules across all Prosano locations.
• Work in partnership with Prosano care teams to provide seamless and integrated service to our patients
• Support the care team by ensuring patient needs are clearly communicated prior to visit.
• Ensure compliance with HIPAA regulations by safeguarding patient confidentiality and handling sensitive information appropriately.
• Perform tasks to maintain a clean and healthy work environment
• Maintain front office and lobby in an organized and professional appearance at all times.
• Perform other duties as assigned

Benefits

• Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED