Clinical Care Representative RN OBGYN
InterMed, P.A. • South Portland, ME19d • $69,347 - $100,485 • Remote
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Clinical Care Rep RN OBGYN
InterMed, P.A.•South Portland, ME
•$69,347 - $100,485•Remote
About The Position
The Clinical Care Representative (CCR) is a telephone triage nurse who provides services and information to patients by phone in a fast-paced call center environment. The CCR uses written protocols and clinical judgment to determine the urgency of care, schedule appointments, or direct callers to healthcare providers as needed. The role aims to reduce unnecessary visits to physicians, nurse practitioners, and emergency rooms while providing information for self-care. It requires exceptional customer service, strong clinical judgment, and excellent computer and typing skills. The position can be performed remotely, but in-person training is required, as is in-person work when technical issues prevent remote work. The CCR answers phone calls and web messages for primary care practices serving patients of all ages. They triage symptomatic patients and determine whether care should be provided within the practice, referred to the emergency department or urgent care, or managed with home-care advice. The role also includes protocol-based prescription refills and communication of test results, patient education under a provider’s direction, and administrative tasks such as obtaining medical records and referral information, completing forms and requisitions, and scheduling routine appointments. The successful candidate remains calm in high-stress situations, uses crisis intervention skills when appropriate, communicates effectively and compassionately, and can prioritize multiple tasks and computer applications while working as part of a team. State of Maine residence is required. Compensation offers depend on factors including skills, experience, location, and qualifications; certain positions may be eligible for incentive compensation in addition to base compensation.
Requirements
- Graduate from an accredited school of nursing.
- Hold an unencumbered, active registered nurse or LPN license in the state of Maine.
- Previous experience in a primary care or hospital setting is required.
- Have proficient computer knowledge and accurate typing skills using Windows-based programs, including electronic medical records programs.
- Proficiently use a telephone system.
- Type and use a computer while simultaneously maintaining a telephone conversation.
- Consistently meet and adhere to performance and quality metrics.
- Demonstrate compassion, empathy, and teaching ability to instruct patients in self-care and symptom management.
- Have strong organizational and critical-thinking skills.
- Demonstrate and uphold InterMed’s Values.
- Maintain a professional appearance.
- Reside in the state of Maine.
Nice To Haves
- Triage experience preferred.
Responsibilities
- Answer phone calls and web messages for primary care practices serving patients of all ages in a fast-paced call center.
- Triage symptomatic patients to determine appropriate care within the practice, referral to the emergency department or urgent care, or home-care advice.
- Provide customer service and nursing care by telephone using strong verbal communication skills.
- Remain calm in high-stress situations and use crisis intervention skills when appropriate.
- Refill prescriptions according to standard protocol.
- Provide test results according to standard protocol.
- Provide patient education under a provider’s direction.
- Obtain medical records and referral information, complete forms and requisitions, and schedule routine appointments as needed.
- Work flexibly and collaboratively as a team member; prioritize work and handle multiple tasks and computer applications.
- Carry out other responsibilities as directed by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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