Site Lead Non-RN - Kennestone OBGYN

Wellstar Health System

5d • Onsite

About The Position

The Site Lead-Non-RN provides in-person and local coordination for daily practice operations at an assigned Wellstar Medical Group location. The role supports Wellstar’s mission, vision, values, and goals by collaborating with leadership to implement strategic and operational directives. It supports site readiness, daily checklists, communication, coverage-gap identification, issue escalation, first-receiver service recovery, and local coordination. The Site Lead partners with practice, regional operations, and clinical leadership to promote safe, high-quality, patient-centered care and consistent execution of Wellstar standards. Strong communication with providers, clinical team members, staff, and senior leadership is critical, along with operational knowledge and leadership skills that foster engagement, problem solving, and a thoughtful, respectful work environment.

The Site Lead reports to the Practice Manager or Manager of Regional Operations. The position is a non-manager site lead role and performs other duties as assigned while complying with Wellstar Health System policies, standards of work, and code of conduct.

Requirements

• High school diploma or GED.
• At least 2 years of healthcare practice, ambulatory operations, patient access, medical office, clinical support, or comparable site coordination experience.
• Excellent verbal and written communication skills, including the ability to escalate issues clearly and promptly.
• Ability to support daily huddles, site checklists, readiness routines, and local standard work.
• Working knowledge of ambulatory practice operations, patient flow, registration, scheduling, timekeeping issue escalation, and service recovery.
• Ability to identify coverage gaps, supply needs, facility or IT issues, patient-safety concerns, and workflow barriers.
• Professionalism, customer service, reliability, discretion, and sound judgment within a non-manager site lead role.
• Ability to support team member onboarding, training logistics, and candidate or site-tour experiences when requested.

Nice To Haves

• Associate degree in Health Administration, preferred.
• Associate degree in Business Administration or Management, preferred.
• At least 1 year of lead, coordinator, senior team member, charge, trainer, or comparable informal leadership experience in a healthcare setting, preferred.

Responsibilities

• Complete assigned daily site checklist items when onsite, document completion, and promptly report incomplete items or recurring gaps.
• Support site schedule review, communicate gaps, and help coordinate immediate site communication.
• Support Work Queue, logs, mail, requisition follow-up, supply tracking, and other assigned site routines.
• Support payroll functions as assigned, including approved time-off requests, timecard corrections, overtime tracking, and payroll reporting.
• Round daily on site conditions and submit or escalate facilities, IT, telecom, security, or building-operation tickets as needed.
• Serve as the in-person site lead and primary local point of coordination for day-to-day site communication, huddles, readiness updates, and immediate issue identification.
• Communicate site-level call-outs, flex decisions, coverage gaps, operational barriers, and checklist issues to the appropriate manager or regional leader.
• Participate in monthly operational rounding, share questions or barriers with the appropriate manager, and provide factual site-level observations when requested.
• Act as the first receiver for patient concerns, perform initial service recovery as appropriate, and promptly escalate clinical or operational concerns.
• Identify site workflow issues, immediately escalate patient-safety concerns, complete assigned checks, and report identified gaps to appropriate leadership.
• Support completion reminders and site logistics for required onboarding education, training, and competencies.
• Maintain assigned cash-handling steps and report discrepancies.
• Complete assigned site-orientation tasks and help new team members understand daily site workflow, local standards, and checklists.
• Support candidate experience, site tours, peer input, and interview logistics when requested, without making hiring decisions.
• Provide informal coaching and verbal reminders within site norms; escalate HR, attendance, conduct, or performance concerns to the appropriate manager.
• Provide factual site-level feedback to employees’ managers as needed.
• Collect site-level observations, update assigned stoplight-grid items, support action-plan implementation, and share site-level findings or ideas with management.
• Support site readiness tasks, daily, weekly, monthly, and annual duties, and special projects as assigned.
• Lead or co-lead the Daily Huddle when assigned and attend Weekly Regional Operations Huddle and Monthly Leadership Meeting forums when assigned or appropriate.
• Coordinate site logistics and communication with providers as needed.
• Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED