Site Lead Non-RN - OBGYN East Cobb Health Park

Wellstar Health System•East Cobb Health Park, GA

5d•Onsite

About The Position

The Site Lead-Non-RN provides in-person and local coordination for daily practice operations at an assigned Wellstar Medical Group location. The role supports Wellstar’s mission, vision, values, and goals by collaborating with leadership on the implementation of strategic and operational directives. The Site Lead supports site readiness, daily checklists, communication, coverage-gap identification, issue escalation, initial service recovery, and local coordination. The position partners with practice, regional operations, and clinical leadership to promote safe, high-quality, patient-centered care and consistent execution of Wellstar standards. It requires operational knowledge and leadership and communication skills that foster engagement, problem solving, and a thoughtful, respectful work environment. The Site Lead completes assigned daily site routines, helps coordinate schedules and communication, supports payroll functions as assigned, and reports operational, facility, technology, safety, and workflow issues to the appropriate leaders. The role also assists with onboarding, candidate experience, site readiness, improvement activities, huddles, meetings, and special projects. The position reports to the Practice Manager or Manager of Regional Operations.

Requirements

High school diploma or GED.
At least 2 years of experience in healthcare practice, ambulatory operations, patient access, medical office, clinical support, or comparable site coordination; required.
Excellent verbal and written communication skills, including the ability to escalate issues clearly and promptly.
Ability to support daily huddles, site checklists, readiness routines, and local standard work.
Working knowledge of ambulatory practice operations, patient flow, registration, scheduling, timekeeping issue escalation, and service recovery.
Ability to identify coverage gaps, supply needs, facility/IT issues, patient-safety concerns, and workflow barriers.
Professionalism, customer service, reliability, discretion, and sound judgment within a non-manager site lead role.
Ability to support team member onboarding, training logistics, and candidate/site tour experiences when requested.

Nice To Haves

Associate degree in Health Administration preferred.
Associate degree in Business Administration/Management preferred.
At least 1 year of lead, coordinator, senior team member, charge, trainer, or comparable informal leadership experience in a healthcare setting preferred.

Responsibilities

Complete assigned daily site checklist items when onsite, document completion, and promptly report incomplete items or recurring gaps.
Support site schedule reviews, communicate gaps, and help coordinate immediate site communication.
Support Work Queue, logs, mail, requisition follow-up, supply tracking, and other assigned site routines.
Support payroll functions as assigned, including approved time-off requests, timecard corrections, overtime tracking, and payroll reporting.
Round on site conditions and submit or escalate facilities, IT, telecom, security, or building-operation tickets as needed.
Serve as the in-person site lead and primary local point of coordination for daily communication, huddles, readiness updates, and immediate issue identification.
Identify and communicate call-outs, flex decisions, coverage gaps, operational barriers, and checklist issues to the appropriate manager or regional leader.
Participate in monthly operational rounding, share questions or barriers with the appropriate manager, and provide factual site-level observations when requested.
Act as the first receiver for patient concerns, provide initial service recovery as appropriate, and promptly escalate clinical or operational concerns.
Identify workflow issues and immediately escalate patient-safety concerns; complete assigned checks and report identified gaps to leadership.
Support completion reminders and site logistics for required onboarding education, training, and competencies.
Maintain assigned cash-handling steps and report discrepancies.
Complete assigned site-orientation tasks and help new team members understand daily workflows, local standards, and checklists.
Support candidate experience, site tours, peer input, and interview logistics when requested, without making hiring decisions.
Provide informal coaching and verbal reminders within site norms; escalate HR, attendance, conduct, or performance concerns to the appropriate manager.
Provide factual site-level feedback to employees’ managers as needed.
Collect site-level observations, update assigned stoplight-grid items, support action-plan implementation, and share findings or ideas with management.
Support site-readiness tasks, daily, weekly, monthly, and annual duties, and special projects as assigned.
Lead or co-lead the Daily Huddle when assigned and attend Weekly Regional Operations Huddle and Monthly Leadership Meeting forums when assigned or appropriate.
Coordinate site logistics and communication with providers as needed.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.