Network Technician Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least three years of experience with IT and networking systems, including technical and operations exposure in a data center environment or equivalent work experience.
• At least one technical certification or equivalent work experience.
• Experience with dynamic colocation and managed services environments.
• Strong working knowledge of data center architectures and raised-floor systems, including equipment cabinets, containment, final power distribution, computer and network systems, cabling, and communications circuits.
• Advanced understanding of data center core infrastructure, including power, cooling, and fire protection, and how it interacts with raised-floor equipment standards.
• Ability to provide responsive, high-quality customer support and work collaboratively with customers, colleagues, and service providers.
• Demonstrated understanding of network hardware and TCP/IP networking principles.
• Proficiency with DCIM principles and applications.
• Strong customer service, verbal communication, and written communication skills.
• Ability to work independently with limited supervision.
• High standards for quality, organization, and cleanliness in work tasks, equipment, and workspaces.
• Advanced troubleshooting ability to investigate and resolve systems and infrastructure problems.
• Understanding of data center security and audit standards, including HIPAA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, and SOC 2.
• Experience with computer server hardware running Windows or UNIX/Linux operating systems.
• At least one supplemental accreditation from an established industry organization, such as Cisco CCNA or CCNP, CompTIA A+, Microsoft MCSA or MCSE, or Uptime Institute AOS.
• Strong proficiency with Microsoft Office, Visio, and AutoCAD.
• Ability and willingness to travel regionally.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office, with reimbursement.
• Ability to work all shift schedules 7x24x365 and participate in an assigned on-call rotation.
• Ability to perform physical work, including walking data center sites, lifting servers and other equipment, working from ladders, running cables, and using hand tools and testing equipment.

Nice To Haves

• Ability to work at heights.
• Physical ability to walk jobsites in uneven terrain.

Responsibilities

• Respond to scheduled and emergency data center dispatches, including after-hours service calls and security escorts.
• Install and power up servers, peripherals, and network equipment using rack-and-stack procedures.
• Install, dress, and connect fiber and copper communications cables.
• Perform visual inspections, status reporting, and power cycling in response to client requests.
• Install or replace hot-swappable and modular hardware components, including hard drives and power supplies.
• Provide selected software support, such as controlled system reboots, service reinitialization, and device configuration under direction.
• Complete assigned and scheduled tasks within client deadlines and follow site-specific procedures and documentation.
• Act as an escalation point for advanced troubleshooting issues.
• Coordinate with customers on project needs and installation requirements involving space, power, and cooling.
• Coordinate with onsite facility services to support raised-floor cooling and airflow efficiency.
• Inspect hardware installations and provide quality assurance reviews.
• Receive, record, and store equipment and material shipments.
• Document work in ticketing, asset-management, and other record-keeping systems for reference and audit purposes.
• Meet service-level agreements and performance indicators for response time, resolution, service quality, and client satisfaction.
• Walk through the data center and perform physical work, including lifting equipment, working from ladders, running cables, and using hand tools and testing equipment.
• Follow safety policies, practices, and procedures.
• Provide security escorts for carriers, service providers, and maintenance technicians.
• Participate in team efforts and other initiatives as assigned.
• Travel regionally and provide personal transportation for meetings and job visits away from the office, with reimbursement.
• Work all shift schedules and participate in the assigned on-call rotation; respond to off-hours emergencies.