Sr. Data Center Technician - Phoenix, AZ

Military Spouse Corporate Career Network•Phoenix, AZ

12d•Onsite

About The Position

BGIS is seeking a Senior Data Center Technician to provide advanced front-line support for IT and network infrastructure in raised-floor data center areas. The role supports the secure protection and availability of client systems and data and covers installation, maintenance, and ongoing operations of cabinets, equipment, and communications services. The technician performs hardware and cabling installations, troubleshooting, inspections, power cycling, and selected software support under the direction of customer specialists or experienced team members. The role also acts as an escalation point, coordinates project requirements with customers and facility services, and reviews installations for quality and airflow efficiency. The position includes shipment handling, documentation in ticketing and asset-management systems, compliance with service-level requirements, safety procedures, and security escort duties. It requires physical work in data centers, regional travel, availability for all shift schedules, and participation in an assigned on-call rotation. The role is on-site in Phoenix, Arizona.

Requirements

High school diploma or equivalent.
At least three years of experience with IT and networking systems, including technical and operations exposure in a data center environment or equivalent work experience.
At least one technical certification or equivalent work experience.
Experience with dynamic colocation and managed services environments.
Strong working knowledge of data center architectures and raised-floor systems, including equipment cabinets, containment, final power distribution, computer and network systems, cabling, and communications circuits.
Advanced understanding of data center core infrastructure, including power, cooling, and fire protection, and how it interacts with raised-floor equipment standards.
Ability to provide responsive, high-quality customer support and work collaboratively with customers, colleagues, and service providers.
Demonstrated understanding of network hardware and TCP/IP networking principles.
Proficiency with DCIM principles and applications.
Strong customer service, verbal communication, and written communication skills.
Ability to work independently with limited supervision.
High standards for quality, organization, and cleanliness in work tasks, equipment, and workspaces.
Advanced troubleshooting ability to investigate and resolve systems and infrastructure problems.
Understanding of data center security and audit standards, including HIPAA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, and SOC 2.
Experience with computer server hardware running Windows or UNIX/Linux operating systems.
At least one supplemental accreditation from an established industry organization, such as Cisco CCNA or CCNP, CompTIA A+, Microsoft MCSA or MCSE, or Uptime Institute AOS.
Strong proficiency with Microsoft Office, Visio, and AutoCAD.
Ability and willingness to travel regionally.
Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office, with reimbursement.
Ability to work all shift schedules 7x24x365 and participate in an assigned on-call rotation.
Ability to perform physical work, including walking data center sites, lifting servers and other equipment, working from ladders, running cables, and using hand tools and testing equipment.

Nice To Haves

Ability to work at heights.
Physical ability to walk jobsites in uneven terrain.

Responsibilities

Respond to scheduled and emergency data center dispatches, including after-hours service calls and security escorts.
Install and power up servers, peripherals, and network equipment using rack-and-stack procedures.
Install, dress, and connect fiber and copper communications cables.
Perform visual inspections, status reporting, and power cycling in response to client requests.
Install or replace hot-swappable and modular hardware components, including hard drives and power supplies.
Provide selected software support, such as controlled system reboots, service reinitialization, and device configuration under direction.
Complete assigned and scheduled tasks within client deadlines and follow site-specific procedures and documentation.
Act as an escalation point for advanced troubleshooting issues.
Coordinate with customers on project needs and installation requirements involving space, power, and cooling.
Coordinate with onsite facility services to support raised-floor cooling and airflow efficiency.
Inspect hardware installations and provide quality assurance reviews.
Receive, record, and store equipment and material shipments.
Document work in ticketing, asset-management, and other record-keeping systems for reference and audit purposes.
Meet service-level agreements and performance indicators for response time, resolution, service quality, and client satisfaction.
Walk through the data center and perform physical work, including lifting equipment, working from ladders, running cables, and using hand tools and testing equipment.
Follow safety policies, practices, and procedures.
Provide security escorts for carriers, service providers, and maintenance technicians.
Participate in team efforts and other initiatives as assigned.
Travel regionally and provide personal transportation for meetings and job visits away from the office, with reimbursement.
Work all shift schedules and participate in the assigned on-call rotation; respond to off-hours emergencies.