Data Center Technician - Phoenix East
About The Position
Microsoft’s Cloud Operations & Innovation team is hiring a Data Center Technician to support the infrastructure behind Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The role involves preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning data center equipment, while developing an understanding of how cabling, network, server, and storage systems interact. Technicians follow established procedures, complete assigned work with guidance, contribute feedback on process changes, and collaborate with other technicians and shifts to maintain service quality and efficiency. The position includes staging and basic startup or shutdown of hardware, performing simple infrastructure changes and equipment refreshes, processing data-bearing devices for destruction, and replacing faulty components. It also involves following security, data-management, environmental, health, and safety procedures; reporting incidents and concerns; and completing required training. Work takes place in a data center environment with elevated ambient noise, heat, and light. Periodic travel to other locations may be required, and shifts may be 12 hours and include evenings, nights, weekends, or holidays. Microsoft does not provide visa sponsorship for this role; candidates must be authorized to work in the United States without current or future employer sponsorship.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
- Citizenship verification using a valid passport is required due to citizenship-based legal restrictions associated with supporting government agency customers.
- Passing a Criminal Justice Information Services (CJIS) background check is required.
- Authorization to work in the United States without current or future employer visa sponsorship.
- Ability to travel domestically to other locations, typically up to 25%.
- Ability to work 12-hour shifts, including possible evening, night, weekend, and holiday assignments.
- Ability to work for extended periods in elevated ambient noise, heat, and light.
- Physical ability to climb ladders occasionally and stairs or ramps frequently; stand for prolonged periods; occasionally lift up to 25 pounds without assistance and 25–50 pounds with lift assistance; and occasionally push or pull 50–75 pounds using an assistive device.
- Normal corrected near, far, and peripheral visual acuity and normal color vision for electrical work, as defined by applicable standard medical criteria.
Nice To Haves
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, plus at least 3 years of experience supporting IT equipment or related technology, or equivalent experience.
Responsibilities
- Review Process Change Notifications, understand their effect on work, ask questions, and provide feedback on process changes when appropriate.
- Complete assigned tickets in alignment with relevant key performance indicators, seeking guidance on complex tasks.
- Prepare, install, diagnose, troubleshoot, replace, and decommission data center technology and equipment according to standard procedures.
- Develop an understanding of cabling infrastructure and the functions and interactions of network, server, and storage equipment.
- Comply with data center policies, procedures, deadlines, security requirements, and data-management practices; escalate compliance or operational-assurance concerns.
- Share information across shifts, contribute to team meetings, support effective handovers, and adopt practices that improve team efficiency.
- Complete required security, data-management, environmental, health, and safety training; follow safety procedures and use appropriate equipment and personal protective equipment.
- Participate in safety briefings and report safety concerns, near misses, incidents, and physical-security concerns.
- Maintain awareness of personal performance indicators and seek guidance for client interactions and cross-functional processes.
- Complete assigned training and observe experienced technicians to gain hands-on experience; pursue supplemental industry or technical certification training when assigned.
- Prepare, stage, set up, and perform basic startups and shutdowns for hardware such as racks, hard drives, and switches using written instructions and established procedures.
- Communicate, report, and escalate technical or safety incidents, participate in incident bridge calls when needed, and perform directed on-site follow-up.
- Perform decommissions, simple changes such as memory upgrades or OS rebuilds, and infrastructure refreshes involving cabling, network, storage, and server equipment.
- Identify data-bearing devices for eradication or destruction and process them in accordance with guidance.
- Perform basic diagnostics and troubleshooting, identify causes of technical issues, and replace faulty network, storage, or server components while minimizing disruption.
- Learn and follow post-execution verification practices for grounding, staging, labeling, and cabling, and escalate deployment-standard or Network Design Template errors for correction.
- Travel to other domestic locations as required and work assigned shifts, which may include 12-hour shifts and non-standard hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
