Sr. Data Center Technician - Phoenix, AZ

VetJobs•Phoenix, AZ

13d•Onsite

About The Position

BGIS is seeking a Senior Data Center Technician in Phoenix, Arizona. The role provides advanced front-line support for IT and network infrastructure in data center raised-floor areas, helping protect client systems and associated data and keep them available for business use. Work includes installation, maintenance, and ongoing operation of cabinets, equipment, and communications services. The technician performs scheduled and emergency data center dispatches, including after-hours service calls and security escorts. Duties include rack-and-stack installation and power-up of servers, peripherals, and network equipment; fiber and copper cabling installation; equipment inspections and power cycling; replacement of modular hardware; and selected software support under the direction of customer specialists or experienced team members. The role also acts as an escalation point for advanced troubleshooting and coordinates with customers and onsite facility services on project requirements, space, power, cooling, and airflow. The technician receives and records equipment shipments, documents work in ticketing and asset-management systems, and helps meet service-level and other performance requirements. The position involves walking the data center, lifting servers and other equipment, working from ladders, running cables, using hand tools, testing equipment, and providing security escorts. Regional travel, on-call rotation, and responses to off-hours emergency calls are part of the role.

Requirements

High school diploma or equivalent.
At least three years of experience with IT and networking systems, including technical and operations exposure in a data center environment or equivalent work experience.
At least one technical certification or equivalent work experience.
Experience with dynamic colocation and managed-services environments.
Strong working knowledge of data center raised-floor architecture and systems, including cabinets, containment, power distribution, computer and network systems, cabling, and communications circuits.
Advanced understanding of data center core infrastructure, including power, cooling, fire protection, and its interaction with raised-floor equipment standards.
Demonstrated understanding of network hardware and TCP/IP networking principles.
Proficiency with DCIM principles and applications.
Ability to collaborate with customers, team members, and service providers to plan and execute tasks.
Strong customer service skills and ability to maintain good client and team relationships.
Excellent verbal and written communication skills.
Ability to work independently with limited supervision.
High standards for quality, organization, and cleanliness.
Advanced troubleshooting skills for systems and infrastructure problems.
Understanding of data center security and audit standards, including HIPAA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, and SOC 2.
Experience with computer server hardware running Windows or UNIX/Linux operating systems.
At least one supplemental accreditation from an established industry organization, such as Cisco (CCNA or CCNP), CompTIA (A+), Microsoft (MCSA or MCSE), or Uptime Institute (AOS).
Strong proficiency with Microsoft Office, Visio, and AutoCAD.
Ability and willingness to travel regionally.
Physical ability to walk jobsites on uneven terrain.
Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office; reimbursement is provided.
Ability to work all shift schedules, 7x24x365.
Ability to participate in an assigned on-call rotation and respond to off-hour emergency calls.

Nice To Haves

Ability to work at heights preferred.

Responsibilities

Respond to scheduled and emergency data center dispatches, including after-hours calls and security escorts.
Install and power up servers, peripherals, and network equipment in cabinets.
Install, dress, and connect fiber and copper communications cables.
Provide visual inspections, status reports, and power cycling in response to client requests.
Install or replace hot-swappable and modular hardware components, including hard drives and power supplies.
Perform selected software support, such as controlled system reboots, process or service reinitialization, and device configuration under direction.
Complete assigned and scheduled tasks within client deadlines and follow site-specific procedures and work assignments.
Serve as an escalation point for advanced troubleshooting issues.
Coordinate with customers on project needs and installation requirements involving space, power, and cooling.
Coordinate with onsite facilities services to support raised-floor cooling and airflow efficiency.
Inspect hardware installations and conduct quality assurance reviews.
Receive, record, and store equipment and material shipments.
Document work in ticketing, asset-management, and other record-keeping systems.
Support compliance with service-level agreements and performance indicators, including response time, resolution rate, service quality, and client satisfaction.
Walk the data center, lift equipment, work from ladders, run cables, use hand tools, and test equipment as required.
Follow safety policies, practices, and procedures.
Provide security escorts for carriers, service providers, and maintenance technicians.
Contribute to team efforts and other assigned initiatives.
Travel regionally, participate in assigned on-call rotation, and respond to off-hours emergency calls.