Broadband Network Technician I

Astound Broadband • Canton, MA

9d • Onsite

About The Position

The Broadband Network Technician I is a hands-on, field-based role maintaining and repairing aerial and underground coax and fiber infrastructure. The technician detects, troubleshoots, and resolves outages affecting data, video, and telephone services; performs emergency cable restoration and preventative maintenance; and supports network reliability. Work is conducted outdoors and includes operating bucket trucks, ladders, and field equipment. The role also involves maintaining documentation and participating in a 24/7 on-call rotation.

Requirements

• High school diploma or equivalent.
• At least 2 years of hands-on experience in telecom field work, cabling, construction, or utilities involving coax, fiber, or electrical work.
• Fiber-optic testing and splicing skills.
• Valid driver's license and a satisfactory driving record.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Ability to work as part of a team and independently.
• Ability to read and interpret maps.
• Bucket certification.
• Ohm’s knowledge.
• Understanding of Outside Plant.
• Ability to lift and carry up to 75 lbs.
• Ability to work in climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Ability to stand, walk, sit, and drive for prolonged periods.
• Ability to safely climb and work from ladders for extended periods.
• Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level frequently.
• Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Detect, troubleshoot, and resolve system outages involving transmission levels, signal losses, and off-air interference in aerial and underground networks.
• Prepare and perform emergency aerial or underground coaxial cable restoration after cable breaks or damage.
• Perform preventative maintenance on power supplies and active equipment, including testing, balancing, alignment, and component or equipment adjustments.
• Monitor, record, and repair cable leakage in compliance with applicable regulations.
• Observe and assist co-workers with fiber splicing activities.
• Complete and distribute required documentation, including work orders and daily logs.
• Install, replace, and repair aerial and buried coaxial and fiber-optic cabling.
• Perform pole transfers, span replacements, and drop repairs.
• Operate bucket trucks, ladders, and field equipment.
• Participate in a 24/7 on-call rotation.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off and vacation starting at 80 hours per year, increasing with tenure.
• 40 hours of floating holiday time per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying based on state and local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED