Broadband Technician I

Astound Broadband • Dallas, TX

9d • $16 - $29

About The Position

The Broadband Technician I performs residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications. The technician ensures and records that RF and signal levels meet specifications before completing work, helping provide a positive customer experience and reduce repeat calls and truck rolls. The role requires coordinating with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. The technician educates customers about new and existing products and services, including potential upsell opportunities that may improve customer satisfaction. The position also involves safely operating a company vehicle and performing other duties as assigned.

This entry-level role requires a high school diploma or equivalent, a valid driver's license and satisfactory driving record, and the ability to learn the required skills. Work takes place in climate-controlled and non-climate-controlled environments and includes substantial physical activity, including lifting, climbing ladders, and prolonged periods of standing, walking, sitting, and driving.

The Texas base pay range is $16 to $29 per hour, with potential bonus, benefits, and commission, if applicable. Actual pay may vary based on relevant skills, experience, and capabilities. Astound describes itself as an equal opportunity employer committed to an inclusive workplace and offers training, coaching, and a supportive environment for employee growth.

Requirements

• High school diploma or equivalent.
• Entry-level position; 0 years of experience.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Teamwork skills and ability to work alone.
• Ability to lift and carry up to 75 pounds.
• Ability to work in climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Ability to stand, walk, sit, and drive for prolonged periods.
• Ability to safely climb and work from ladders for extended periods.
• Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level frequently.
• Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
• Ensure and record correct RF and signal levels within specifications before completing work to support customer satisfaction and reduce repeat calls and truck rolls.
• Communicate appropriately with leadership and dispatch to maintain a productive route while meeting performance metrics, safety, and time-management expectations.
• Educate customers about new and existing products and services, including potential upsell opportunities that may increase customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing with tenure.
• 40 hours of floating holiday per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Potential bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED