Broadband Technician I
About The Position
Performs residential installations and disconnects for data, video, and phone services at customer premises in accordance with organizational standards and specifications. Ensures and records correct RF and signal levels before completing work to provide a positive customer experience and reduce repeat calls and truck rolls caused by errors. Communicates with leadership and dispatch to maintain productive routes while meeting performance, safety, and time-management expectations. Provides customers with expertise and education about new and existing products and services, including relevant opportunities to recommend offerings that may improve customer satisfaction. Operates a company vehicle safely and responsibly and performs other duties as assigned.
Requirements
- High school diploma or equivalent.
- Entry-level position; zero years of experience required.
- Valid driver's license and satisfactory driving record.
- Knowledge of ladders and hand or power tools.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Teamwork skills and ability to work alone.
- Ability to lift and carry up to 75 pounds.
- Ability to safely climb and work from ladders for extended periods.
- Ability to perform prolonged standing, walking, sitting, and driving, and frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.
- Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.
- Ability to work in climate-controlled and non-climate-controlled environments and tolerate potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
Responsibilities
- Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
- Ensure and record RF and signal levels are within specifications before completing work.
- Communicate with leadership and dispatch to maintain productive routes and meet performance, safety, and time-management expectations.
- Educate customers about new and existing products and services and identify potential upsell opportunities that may increase customer satisfaction.
- Operate a company vehicle safely and responsibly.
- Perform other duties as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off and vacation starting at 80 hours per year, increasing with tenure.
- 40 hours of floating holiday time per year.
- Seven paid holidays per year.
- Paid sick leave, with hours varying based on state and local laws.
- Tuition reimbursement program.
- Employee discount program.
- Bonus and commission opportunities, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
