Broadband Technician I
About The Position
The Broadband Technician I performs residential installations and disconnects for data, video, and phone services on customer premises, following organizational standards and specifications. The technician ensures and records that RF and signal levels are within specifications before completing work to support a positive customer experience and reduce repeat calls and truck rolls. The role requires communicating with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. The technician educates customers about new and existing products and services, shares subject-matter expertise, and identifies potential upsell opportunities that may improve customer satisfaction. The technician also operates a company vehicle safely and performs other duties as assigned.
Requirements
- High school diploma or equivalent.
- Entry-level experience; 0 years of experience stated.
- Valid driver's license and satisfactory driving record.
- Knowledge of ladders and hand or power tools.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Teamwork skills and ability to work alone.
- Ability to lift and carry up to 75 pounds.
- Ability to work in climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
- Ability to stand, walk, sit, and drive for prolonged periods.
- Ability to safely climb and work from ladders for extended periods.
- Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level frequently.
- Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.
Responsibilities
- Perform residential installations and disconnects for data, video, and phone services according to organizational standards and specifications.
- Ensure and record that RF and signal levels are within specifications before completing work.
- Communicate appropriately with leadership and dispatch to maintain a productive route and meet performance, safety, and time-management expectations.
- Educate customers about new and existing products and services and identify potential upsell opportunities.
- Operate a company vehicle in a safe and responsible manner.
- Perform other duties as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off/vacation, starting at 80 hours per year and increasing with tenure.
- 40 hours per year of floating holiday leave.
- Seven paid holidays per year.
- Paid sick leave, with hours varying according to state and local laws.
- Tuition reimbursement program.
- Employee discount program.
- Bonus and commission opportunities, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
