Broadband Technician I

Astound Broadband • Temple, TX

1d • $16 - $29

About The Position

Performs residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications. Ensures and records that RF and signal levels are within specifications before completing work to provide a positive customer experience and help reduce repeat calls and truck rolls. Communicates with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations. Educates customers about new and existing products and services, using subject-matter expertise and identifying potential upsell opportunities that may increase customer satisfaction. Operates a company vehicle safely and responsibly and performs other duties as assigned.

The role involves work in climate-controlled and non-climate-controlled environments, with possible exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles. It requires prolonged standing, walking, sitting, and driving; climbing and working from ladders; and lifting and carrying up to 75 pounds.

This is an entry-level position requiring a high school diploma or equivalent and no prior experience. The stated Texas base pay range is $16 to $29 per hour, with potential bonus, benefits, and commission, if applicable. Actual pay may vary based on relevant skills, experience, capabilities, and other factors. The range is specific to Texas and may not apply elsewhere.

Requirements

• High school diploma or equivalent.
• Entry-level position; 0 years of experience.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladders and hand or power tools.
• Customer service skills.
• Verbal and written communication skills.
• Basic computer skills.
• Aptitude to learn new skills.
• Problem-solving skills.
• Time-management skills.
• Teamwork skills and ability to work alone.
• Ability to lift and carry up to 75 pounds.
• Ability to safely climb and work from ladders for extended periods.
• Ability to perform prolonged standing, walking, sitting, and driving.
• Ability to reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level.
• Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.

Responsibilities

• Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
• Ensure and record that RF and signal levels meet specifications before completing work.
• Provide a positive customer experience and help reduce repeat calls and truck rolls caused by errors.
• Communicate with leadership and dispatch to maintain a productive route while meeting performance metrics, safety expectations, and time-management requirements.
• Educate customers about new and existing products and services and identify potential upsell opportunities that may increase customer satisfaction.
• Operate a company vehicle safely and responsibly.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing with tenure.
• 40 hours of floating holiday time per year.
• Seven paid holidays per year.
• Paid sick leave, with the number of hours varying based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus and commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED