Broadband Technician I
About The Position
Astound is hiring an entry-level Broadband Technician I to perform residential installations and disconnects for data, video, and phone services at customer premises. The technician ensures work meets organizational standards and specifications, verifies and records that RF and signal levels are within required specifications, and helps reduce repeat calls and truck rolls caused by errors. The role involves communicating with leadership and dispatch to support productive routing, performance metrics, safety, and time management. Technicians educate customers about new and existing products and services, including potential upsell opportunities that may improve customer satisfaction. The position also requires operating a company vehicle safely and responsibly. Other duties may be assigned. Work takes place in climate-controlled and non-climate-controlled environments, with possible exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles. The role requires prolonged standing, walking, sitting, and driving; lifting and carrying up to 75 pounds; safely climbing and working from ladders for extended periods; and frequent reaching, pushing, pulling, stair and ladder climbing, bending, twisting, kneeling, squatting, crawling, gripping, and fine motor tasks.
Requirements
- High school diploma or equivalent.
- Entry-level position; 0 years of experience.
- Valid driver's license and satisfactory driving record.
- Knowledge of ladders and hand or power tools.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude and willingness to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Ability to work as part of a team and independently.
- Ability to lift and carry up to 75 pounds.
- Ability to safely climb and work from ladders for extended periods.
- Ability to perform the physical activities described, including prolonged standing, walking, sitting, and driving; frequent reaching, pushing, pulling, climbing, and varied body positions.
Responsibilities
- Perform residential installations and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
- Ensure and record that RF and signal levels are within specifications before completing work.
- Communicate with leadership and dispatch to maintain a productive route while meeting performance, safety, and time-management expectations.
- Educate customers about new and existing products and services, including potential upsell opportunities that may increase customer satisfaction.
- Operate a company vehicle safely and responsibly.
- Perform other duties as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off/vacation starting at 80 hours per year, increasing with tenure.
- 40 hours of floating holiday time per year.
- Seven paid holidays per year.
- Paid sick leave, with hours varying based on state and/or local laws.
- Tuition reimbursement program.
- Employee discount program.
- Opportunities for bonus and commission, if applicable.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
