Broadband Technician I
About The Position
The Broadband Technician I performs residential installations, service and repairs, and disconnects for data, video, and phone services at customer premises, following organizational standards and specifications. The technician helps ensure a positive customer experience by confirming and recording that RF and signal levels meet specifications before completing work, reducing errors that can lead to repeat calls or truck rolls. The role involves maintaining communication with leadership and dispatch to support an efficient route while meeting performance, safety, and time-management expectations. Technicians provide customers with expertise and education about existing and new products and services, including relevant opportunities to recommend additional offerings. The position also requires safe operation of a company vehicle and other duties as assigned.
Requirements
- High school diploma or equivalent.
- At least 6 months of satisfactory metrics, or at least 1 year of experience as an external telecommunications technician.
- Valid driver's license and satisfactory driving record.
- Knowledge of ladders and hand or power tools.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Teamwork skills and ability to work alone.
- Ability to lift and carry up to 75 pounds.
- Ability to safely climb and work from ladders for extended periods.
- Ability to perform prolonged standing, walking, sitting, and driving, as well as frequent reaching, pushing, pulling, stair and ladder climbing, and using hands above and below shoulder level.
- Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.
Responsibilities
- Perform residential installations, service and repairs, and disconnects for data, video, and phone services at customer premises according to organizational standards and specifications.
- Verify and record correct RF and signal levels within specifications before completing work.
- Maintain appropriate communication with leadership and dispatch to support route productivity, performance metrics, safety, and time management.
- Educate customers about products and services and provide subject-matter expertise, including potential upsell opportunities that may increase customer satisfaction.
- Operate a company vehicle safely and responsibly.
- Perform other duties as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off/vacation starting at 80 hours per year, increasing with tenure.
- 40 hours per year of floating holiday.
- Seven paid holidays per year.
- Paid sick leave, varying by state and/or local laws.
- Tuition reimbursement program.
- Employee discount program.
- Opportunities for bonus and commission, if applicable.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
