Broadband Network Technician I
About The Position
The Broadband Network Technician I is a hands-on, field-based role focused on maintaining and repairing aerial and underground coaxial and fiber infrastructure. The technician works outdoors and uses bucket trucks, ladders, and hand tools to restore service, perform preventative maintenance, and support network reliability. The role detects, troubleshoots, and resolves outages affecting data, video, and telephone services, and is responsible for emergency restoration of coax and underground cable, power supply maintenance, cable leakage, and splicing support. The technician maintains required documentation and participates in a 24/7 on-call rotation. Astound describes itself as a provider of internet, WiFi, mobile, and TV services, as well as fiber infrastructure and internet solutions for businesses. The company says it invests in employees through training, coaching, and a supportive work environment.
Requirements
- High school diploma or equivalent.
- At least 2 years of hands-on experience in telecommunications field work, cabling, construction, or utilities involving coax, fiber, or electrical work.
- Fiber-optic testing and splicing skills.
- Valid driver's license and a satisfactory driving record.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude and willingness to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Ability to work as part of a team and independently.
- Ability to read and interpret maps.
- Bucket certification; Ohm’s.
- Understanding of outside plant.
- Ability to lift and carry up to 75 pounds.
- Ability to safely climb and work from ladders for extended periods.
- Ability to work in climate-controlled and non-climate-controlled environments and potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
- Capacity for prolonged standing, walking, sitting, and driving; frequent reaching, pushing, pulling, stair and ladder climbing, and hand use above and below shoulder level; and bending, twisting, kneeling, squatting, crawling, maintaining varied body positions, fine motor tasks, forceful gripping, and limited keyboarding.
Responsibilities
- Detect, troubleshoot, and resolve system outages in aerial and/or underground settings involving transmission levels, signal losses, and off-air interference.
- Prepare for and perform emergency aerial and/or underground coaxial cable restoration, including restoration after cable breaks or damage.
- Perform preventative maintenance on power supplies and active equipment, including testing, balancing, alignment, and component or equipment adjustments.
- Monitor, record, and repair cable leakage in compliance with applicable regulations.
- Observe and assist co-workers with fiber splicing activities.
- Complete and distribute required documentation, including work orders and daily logs.
- Install, replace, and repair coaxial and fiber-optic cabling, including aerial and buried plant.
- Perform pole transfers, span replacements, and drop repairs.
- Operate bucket trucks, ladders, and field equipment.
- Participate in a 24/7 on-call rotation.
- Perform other duties as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off/vacation starting at 80 hours per year, increasing with tenure.
- 40 hours of floating holiday time per year.
- Seven paid holidays per year.
- Paid sick leave, with hours varying based on state and/or local laws.
- Tuition reimbursement program.
- Employee discount program.
- Opportunities for bonus and commission, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
