Medical Coordinator Jobs

About The Position

Requirements

• 1 to 3 years Customer Service Experience; prior Registration Knowledge required
• Excellent communication and interpersonal skills
• Speaks, reads and writes English to the extent required by the position. Second language a plus.
• Comfortable using email and interacting with Internet applications.
• Pleasant speaking voice and demeanor.
• Proficient with basic computer program, particularly MS Excel
• Manage time, prioritize, and meet deadlines.
• Neat, professional appearance.

Nice To Haves

• Second language a plus.

Responsibilities

• Educates patients and staff on drug saver program processes
• Reviews medical records prior to patient appointment to assure all required documents are available for the provider: progress notes, labs, etc.
• Guides patients referred to the program from their pharmacy and navigates throughout the process ensuring that proper follow-up is maintained.
• Collaborates with pharmacy as necessary to assure patients are 340B eligible and required visits/documentation is recorded
• Appropriately responds to administrative requests/concerns in a prompt and appropriate manner.
• Collaborates with physicians about drug saver program discrepancies
• Coordinates any required patient follow-up appointments with central scheduling
• Responds within a timely manner to requests made by the patient or prescription and confirms weekly patient schedule
• Follow-up with providers and staff to assure all appointments are completed timely
• Assists providers with locating/requesting medical records
• Schedules patient appointments as necessary to improve patient experience
• Demonstrates the ability to effectively communicate with patients, physicians, leadership, and staff both written and verbally.
• Utilizes excellent telephone etiquette. Answers telephones according to clinic policy, routes callers, takes messages and provides routine information to callers; communicates effectively with personnel and other departments as necessary.
• Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community
• Works collaboratively with Ambulatory Leadership to ensure the Medical Center’s Mission, Values Statements are amplified each day in the outpatient care area.
• Assists leadership with administrative duties as assigned. Inclusive of scheduling meetings, preparing documents, and answering phone calls, faxes, and emails.
• Assist physicians in referral coordination requiring authorizations or applications for financial assistance.
• Maintain organization to ensure smooth flow and communication with interdepartmental leaders
• Prepare and distribute forms
• Maintain office supplies
• Must be able to work independently.
• Must maintain confidentiality (PHI and any other confidential information related to patient care.)
• Demonstrates a courteous, professional, and respectful attitude in dealing with patients, families and significant others.
• Provides excellent customer services to patients, providers and referring physicians/agencies.
• Creates program reports as requested by Ambulatory Leadership
• Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Attends program and monthly staff meetings
• Answers telephone calls utilizing the proper standards of telephone etiquette
• Projects a smile both in-person and over the phone
• Performs other duties as assigned to support the overall objectives of the department and organization

Benefits

• competitive medical, dental, and vision plans
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays
• tuition reimbursement
• continuing education programs