Learning and Development Coordinator - Bemidji Medical Center - FT

Sanford Health•Bemidji, MN

12d•$15 - $23•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position will be located with in Environmental Services. Summary Facilitate new hire orientation as well as departmental orientation, employee competency training, annual regulatory training, and maintain required documentation of staff in assigned areas. Job Description Will be responsible for assisting with departmental quality assurance and process improvement. Provides remedial training as needed to improve quality results and ensure quality standards are being met. Involved with departmental quality program, targeted improvement strategies, employee satisfaction, and customer satisfaction data. Provides performance input on departmental staff regularly. Assists with service recovery efforts in the event patient/resident service expectations are not met. Provides training and quality control to employees in designated departments. Customizes curriculum and develops training materials to ensure that organizational and stakeholder needs are met. Develops staff skills to support learning. Has the ability to develop strong working relationships, manage projects, facilitate change processes and effectively communicate to achieve organizational goals. Responsible for the delivery of software-based classroom training in a manner which utilizes adult learning principles and training methods. Demonstrates proficiency in Microsoft Office/Windows applications, analytical decision-making, information gathering, presentation, group facilitation, innovative problem solving, and possesses highly developed training skills. Is flexible, and demonstrates effective planning and organizational skills. Documents training procedures and uses sound organizational and administrative principles. Effective communication skills are essential (personal, verbal, written, and electronic). Has the ability to function in a collaborative, fast-paced, customer-driven organization. On-Boards new employees, provides continuous training for current employees, and develops and implements quality projects to meet patient/resident satisfaction standards.

Requirements

Associate’s degree or three years equivalent experience in training/education, ancillary services, or healthcare.
Proficiency in Microsoft Office/Windows applications.
Analytical decision-making.
Information gathering.
Presentation skills.
Group facilitation skills.
Innovative problem solving.
Highly developed training skills.
Effective planning and organizational skills.
Effective communication skills (personal, verbal, written, and electronic).
Ability to function in a collaborative, fast-paced, customer-driven organization.

Nice To Haves

Knowledge of adult learning principles and training methods.
Knowledge of designated ancillary service area.
Knowledge of a variety of languages.
Willingness to adjust to cultural differences in order to promote cultural sensitivity and enhance staff morale/satisfaction.

Responsibilities

Facilitate new hire orientation as well as departmental orientation, employee competency training, annual regulatory training, and maintain required documentation of staff in assigned areas.
Assist with departmental quality assurance and process improvement.
Provide remedial training as needed to improve quality results and ensure quality standards are being met.
Be involved with departmental quality program, targeted improvement strategies, employee satisfaction, and customer satisfaction data.
Provide performance input on departmental staff regularly.
Assist with service recovery efforts in the event patient/resident service expectations are not met.
Provide training and quality control to employees in designated departments.
Customize curriculum and develop training materials to ensure that organizational and stakeholder needs are met.
Develop staff skills to support learning.
Develop strong working relationships, manage projects, facilitate change processes and effectively communicate to achieve organizational goals.
Deliver software-based classroom training in a manner which utilizes adult learning principles and training methods.
Demonstrate proficiency in Microsoft Office/Windows applications, analytical decision-making, information gathering, presentation, group facilitation, innovative problem solving, and possess highly developed training skills.
Be flexible, and demonstrate effective planning and organizational skills.
Document training procedures and use sound organizational and administrative principles.
On-board new employees, provide continuous training for current employees, and develop and implement quality projects to meet patient/resident satisfaction standards.