Medical Assistant Jobs in The Woodlands, TX

About The Position

Requirements

• U.S. citizenship.
• Proficiency in spoken and written English.
• High school diploma, GED equivalency certificate, or state/territorial education-board proficiency certificate.
• One year of experience equivalent to GS-7 leading or supervising MSAs or equivalent administrative patient-support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
• Ability to perform the full range of administrative and supervisory duties for at least one subordinate MSA supervisor or team leader, including work assignment, performance evaluations, staff selection, and recommendations for awards or advancement.
• Ability to collaborate and communicate, demonstrate customer service and interpersonal skills, and ensure quality and continuity of care and compliance with policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient-support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• Advanced knowledge of managing or leading patient-support staff in a clinic, including independently using reference sources, making decisions, and empowering teams to collaborate and resolve problems in a complex systems environment.
• Must complete required pre-employment steps, including background/security investigation and onboarding; participation in the seasonal influenza vaccination program is required for VA health care personnel.
• Must serve a one- or two-year trial period.
• Must complete the application requirements detailed in the announcement’s Required Documents section.

Responsibilities

• Coordinate the section’s administrative support activities, including records management, scheduling accuracy, and data analysis.
• Provide technical and administrative supervision to a unit of Lead MSAs and Advanced MSAs.
• Oversee daily unit operations and ensure agency policies and priorities are followed.
• Assign work, set or negotiate deadlines, and designate completion dates.
• Hear and resolve minor employee complaints and refer group grievances or serious unresolved complaints to the higher-level manager.
• Apply minor disciplinary measures, such as warnings and reprimands, and recommend action in more serious cases.
• Set team goals, direct subordinates’ work, and ensure policies and procedures are followed.
• Interview candidates and recommend appointments, promotions, and reassignments to unit positions.
• Identify staff training needs and resources, and improve work production, quality, and efficiency.
• Extract and analyze data and prepare reports supporting performance measures for senior management.
• Facilitate communication by arranging meetings and in-services as needed.
• Coordinate MSA leave, approve time and leave as appropriate, and arrange cross-training to maintain coverage.
• Promote veteran registration for and use of MyHealtheVet (MHV).
• Train staff on VHA Scheduling Directives and accurate scheduling responsibilities.
• Plan and direct subordinate staff activities, evaluate staff performance, resolve complex service problems, evaluate products and systems, and take disciplinary action when necessary.

Benefits

• 37–50 days of annual paid time off per year, including 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster-care placement of a child.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to income and other eligibility limits.
• Traditional federal pension with five-year vesting.
• Federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.