Medical Assistant - Slidell Family Medicine

Ochsner Clinic Foundation • Slidell, LA

12d

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports delivery of health care services to patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues and the attending physician to help ensure efficient patient flow. Communicates with patients by phone, uses company data systems to document pertinent medical information, and supports patients and providers throughout visits. The role requires compliance with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. Duties may change and are not limited to those listed in the posting.

The position is based in a patient-care environment and routinely involves exposure to blood, body fluids, tissue, specimens that could contain diseases, communicable diseases, and potentially hazardous medications or waste. Physical demands are classified as Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects. Mechanical lifting devices or team lifts should be used.

Requirements

• High school diploma or equivalent.
• Experience working with and maintaining confidential information.
• Experience working in a fast-paced environment with minimal supervision.
• Basic Life Support (BLS) certification from the American Heart Association.
• Clinical knowledge.
• Proficiency using computers, software, and web-based applications.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
• Strong interpersonal and customer service skills.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

• Completion of a formal medical assistant training program.

Responsibilities

• Support the patient and provider throughout the patient visit.
• Ensure the patient and provider are prepared for the visit.
• Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
• Provide excellent patient service through effective communication in person and by phone.
• Complete appropriate documentation, including patient registration when necessary.
• Maintain clinical knowledge, technical skills, training, and credentials through professional development.
• Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, adapting explanations, requesting permissions, and adjusting communication style.
• Perform other related duties as required.
• Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
• Immediately report known or suspected unethical or questionable conduct and patient, employee safety, privacy, or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED