Medical Assistant - Slidell Family Medicine

Ochsner Health • Slidell, LA

13d

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information.

The role supports patients and providers throughout visits, prepares patients and rooms, answers patient questions, completes documentation, and provides patient service in person and by phone. The employee adapts communication and care to each patient population, maintains professional knowledge and credentials, and complies with applicable laws, standards, and the employer’s Compliance & Privacy Program. The position is in a patient-care environment and routinely involves exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste.

Requirements

• High school diploma or equivalent.
• Experience working with and maintaining confidential information.
• Experience working in a fast-paced environment with minimal supervision.
• Basic Life Support (BLS) certification from the American Heart Association.
• Clinical knowledge.
• Proficiency using computers, software, and web-based applications.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient-care process.
• Strong interpersonal and customer service skills.

Nice To Haves

• Completion of a formal medical assistant training program.

Responsibilities

• Support the patient and provider throughout the patient visit.
• Ensure the patient and provider are prepared for the visit.
• Ensure the patient’s questions are answered before leaving and prepare the room for the next appointment.
• Provide excellent patient service through effective communication in person and over the phone.
• Complete appropriate documentation, including patient registration when necessary.
• Maintain clinical knowledge, technical skills, training, and credentials through professional development.
• Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
• Perform other related duties as required.
• Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
• Immediately report known or suspected unethical or questionable conduct and concerns relating to patient or employee safety, patient privacy, or other compliance matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED