Medical Assistant Jobs in Spokane, LA

About The Position

Requirements

• Graduate of an approved Medical Assistant Program; graduates of a Licensed Practical Nursing program will also be considered.
• Current Basic Life Support/AED certification from an AHA-accredited provider.
• Phlebotomy certification is required for Medical Assistants who perform venipuncture or specimen collection.
• Hold an active phlebotomy credential from NHA (CPT), AMT (RPT), NCCT (NCPT), or ASCP (PBT); new hires without certification must obtain the required credential within 90 days of hire.
• Obtain Child Clearance under Act 33.
• Obtain Criminal Clearance under Act 38.
• Obtain FBI Clearance under Act 73.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Strong time-management skills and ability to meet deadlines.
• Proficiency with technology, including Zoom, Microsoft Office Suite, or related software.
• Professionalism, respect, and tact.
• Basic understanding of medical terminology, coding procedures, and clinical pharmacology.
• Enthusiasm and a positive attitude toward coworkers and members of the practice.
• Understanding of and adherence to patient confidentiality.
• Ability to receive feedback and direction constructively.
• Ability to work with diverse groups of people of varying ages, ethnicities, and life experiences.
• Comfort working independently and as part of a team.
• Dependability, flexibility, and initiative.
• Ability to adapt to change and willingness to learn new processes and workflows.

Nice To Haves

• Medical Assistant certification is preferred.
• Two to five years of prior experience in a medical office is preferred.

Responsibilities

• Maintain working knowledge of PeopleOne Health membership plans and how to access relevant information.
• Guide the member experience by providing information and education about care options and available resources.
• Manage, conduct, and track outreach initiatives for the member population.
• Answer inbound calls and online inquiries about services, claims, benefits, eligibility, provider searches, and other health-related questions, and follow up with members.
• Use technology, data, and internal information to help employees obtain suitable and cost-efficient care for disease and condition management.
• Manage office telephone systems, answer calls, and return messages.
• Schedule patient appointments and communicate with patients to confirm future appointments.
• Scan and enter protected health information, including medical and health insurance information.
• Enter data in facility databases and maintain patient records and files.
• Ensure patients are active members through the member portal.
• Collect prior authorization from insurance providers for outgoing referrals when necessary.
• Coordinate daily office activities, greet patients, and check them in and out.
• Record vital signs and document physician notes and changes in medical conditions in the appropriate systems.
• Collect blood and fluid samples, assist with tissue samples, document collection in the patient database, and send samples for laboratory analysis.
• Handle biohazard waste correctly.
• Prepare examination rooms for clinical procedures and assist practitioners with patient care.
• Assist physicians with routine checkups, outpatient procedures, and physical examinations.
• Monitor and document patient symptoms for physician review during clinical examinations.
• Provide compassionate support, care, attention, and assistance to patients during office visits.
• Prepare and administer medications, including injections, under the direction of supervising physicians.
• Use daily and monthly checklists to support clinical, regulatory, and safety compliance.
• Monitor clinical and office inventory to maintain readiness.
• Maintain the cleanliness and presentation of the center.
• Perform additional responsibilities as required or assigned.