Medical Assistant

PeopleOne Health•Kissimmee, FL

4d•$16 - $24

About The Position

The Medical Assistant provides administrative and clinical support to healthcare providers to help ensure smooth operations in an outpatient care facility. The role supports patient care, performs basic medical procedures, manages patient records, and coordinates front-office tasks to enhance the patient experience. It also supports member success by helping members understand care options and available resources, conducting outreach, and responding to service and health-related inquiries. The position has no supervisory responsibilities.

Requirements

Graduate of an approved Medical Assistant Program; graduates of a Licensed Practical Nursing program will also be considered.
Current Basic Life Support/AED certification from an AHA-accredited provider.
Phlebotomy certification is required for Medical Assistants who perform venipuncture or specimen collection.
Hold an active phlebotomy credential from NHA (CPT), AMT (RPT), NCCT (NCPT), or ASCP (PBT); new hires without certification must obtain the required credential within 90 days of hire.
Obtain Child Clearance under Act 33.
Obtain Criminal Clearance under Act 38.
Obtain FBI Clearance under Act 73.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Strong time-management skills and ability to meet deadlines.
Proficiency with technology, including Zoom, Microsoft Office Suite, or related software.
Professionalism, respect, and tact.
Basic understanding of medical terminology, coding procedures, and clinical pharmacology.
Enthusiasm and a positive attitude toward coworkers and members of the practice.
Understanding of and adherence to patient confidentiality.
Ability to receive feedback and direction constructively.
Ability to work with diverse groups of people of varying ages, ethnicities, and life experiences.
Comfort working independently and as part of a team.
Dependability, flexibility, and initiative.
Ability to adapt to change and willingness to learn new processes and workflows.

Nice To Haves

Medical Assistant certification is preferred.
Two to five years of prior experience in a medical office is preferred.

Responsibilities

Maintain working knowledge of PeopleOne Health membership plans and how to access relevant information.
Guide the member experience by providing information and education about care options and available resources.
Manage, conduct, and track outreach initiatives for the member population.
Answer inbound calls and online inquiries about services, claims, benefits, eligibility, provider searches, and other health-related questions, and follow up with members.
Use technology, data, and internal information to help employees obtain suitable and cost-efficient care for disease and condition management.
Manage office telephone systems, answer calls, and return messages.
Schedule patient appointments and communicate with patients to confirm future appointments.
Scan and enter protected health information, including medical and health insurance information.
Enter data in facility databases and maintain patient records and files.
Ensure patients are active members through the member portal.
Collect prior authorization from insurance providers for outgoing referrals when necessary.
Coordinate daily office activities, greet patients, and check them in and out.
Record vital signs and document physician notes and changes in medical conditions in the appropriate systems.
Collect blood and fluid samples, assist with tissue samples, document collection in the patient database, and send samples for laboratory analysis.
Handle biohazard waste correctly.
Prepare examination rooms for clinical procedures and assist practitioners with patient care.
Assist physicians with routine checkups, outpatient procedures, and physical examinations.
Monitor and document patient symptoms for physician review during clinical examinations.
Provide compassionate support, care, attention, and assistance to patients during office visits.
Prepare and administer medications, including injections, under the direction of supervising physicians.
Use daily and monthly checklists to support clinical, regulatory, and safety compliance.
Monitor clinical and office inventory to maintain readiness.
Maintain the cleanliness and presentation of the center.
Perform additional responsibilities as required or assigned.