Medical Assistant - GI (Full Time, Days)

Nicklaus Children's Hospital•Miami, FL

About The Position

Assists with examinations and treatment of patients under the direction of a physician and/or clinician, and supports patient care management by performing administrative functions. The Medical Assistant handles clinical tasks such as preparing and administering medications as directed, communicating changes in patient condition, documenting vital signs and measurements, educating patients and families, assisting with procedures and transport, collecting specimens, and processing orders and refills according to provider direction and protocols. The role also supports office operations by managing calls, patient records, scheduling, authorizations, registration, referrals, insurance information, billing and payments, reports, and follow-up documentation. The Medical Assistant prepares for patient visits, maintains clean and orderly work areas and patient rooms, and ensures equipment and supplies are maintained. The position may require floating to various Primary Care Centers while maintaining clinical excellence and high-quality service.

Requirements

Possess one of the following: proof of graduation from an accredited Medical Assistant program; an ASN or BSN nursing degree; an active Florida LPN license in good standing; an active Florida Paramedic or EMT license in good standing; a current Medical Assistant certification in good standing; or a Florida Certified Nursing Assistant credential (excluded in primary care sites).
Candidates who do not meet one of the listed education, license, or certification requirements may be considered if they have prior medical assistant experience in a physician practice and can produce one of the listed requirements within six months of hire, or if they have 25 or more years of continuous medical assistant experience in a physician practice.
Maintain an active American Heart Association BLS certification in good standing throughout employment.
Able to communicate effectively verbally and in writing.
Basic computer and math skills.
Able to manage multiple priorities and demonstrate strong time management.
Able to work effectively in a collaborative environment.

Nice To Haves

High school education or equivalent.
One year of medical assistant experience.
Fluency in both English and Spanish.
Excellent patient management, customer service, and interpersonal skills.
One to two years of physician office experience.
One to two years of experience coordinating clinical care for patients.
Strong problem-solving, critical-thinking, and conflict-resolution skills.

Responsibilities

Answer telephones, route calls, and take and relay accurate messages.
Prepare and administer medications as directed by the provider.
Communicate significant changes in patient condition or behavior to clinicians and physicians.
Ensure patient charts contain necessary documentation; complete charting and collect and distribute medical record documents.
Gather information for reports and contact employees, departments, agencies, or individuals for additional material; prepare reports for provider approval as needed.
Maintain billing charges and reconciliation, assist with claims forms, and answer patient questions about payment status.
Run credit card and superbill reports, complete bookkeeping for the assigned cash drawer, and make timely deposits.
Maintain clean and orderly work areas and patient rooms.
Operate and maintain equipment in proper working condition and maintain medical supplies and inventory.
Perform and document vital signs and measurements; provide and document patient and family education.
Assist physicians with simple procedures and patient transport; collect specimens and distribute them to the laboratory.
Prepare for patient visits by preparing or pulling charts, printing superbills, and informing physicians and clinical staff of schedule changes.
Schedule appointments and diagnostic or therapeutic services, verify appointments, and obtain or verify authorizations.
Process medical documentation for office visits and follow up with patients when required.
Serve as receptionist; conduct patient check-in and registration, collect service fees or copayments, and verify referrals, insurance data, addresses, and other pertinent information.
Track samples according to policy before providing them to patients to ensure coordination with physician orders or requests.
Enter electronic lab, x-ray, and medication or prescription orders for provider review and approval in the electronic medical record.
For primary care Medical Assistants, prepare and administer immunizations as directed by the provider and perform and manage ordered laboratory work to meet regulatory requirements.
Process refills as directed by the provider and written protocols.
Float to various Primary Care Centers as needed while maintaining clinical excellence and high-quality service.