Medical Assistant - Alton Road - GI (Full Time, Days)

Nicklaus Children's•Miami, FL

About The Position

The Medical Assistant assists with examinations and patient treatment under the direction of a physician and/or clinician and supports patient care management by performing administrative and clinical functions. The role includes patient communications and registration, appointment and authorization coordination, medical record documentation, billing and payment-related tasks, preparing for patient visits, and maintaining the work area, equipment, and supplies. Clinical duties include taking and documenting vital signs, providing patient and family education, assisting with simple procedures and patient transport, collecting specimens, and preparing or administering medications as directed by a provider. Primary care-specific duties include administering immunizations, managing ordered laboratory work, and processing refills according to provider direction and written protocols. The position may require floating to various Primary Care Centers while maintaining clinical excellence and high-quality service.

Requirements

Possess at least one eligible qualification: graduation from an accredited Medical Assistant program; a nursing degree (ASN or BSN); an active Florida LPN license; an active Florida Paramedic or EMT license; current Medical Assistant certification; or, except at primary care sites, Florida Certified Nursing Assistant certification. Required licenses and certifications must remain active and in good standing throughout employment.
Candidates without one of the listed degrees, licenses, or certifications may be considered if they have prior medical assistant experience in a physician practice and can produce at least one listed requirement within six months of hire, or if they have 25 or more years of continuous medical assistant experience in a physician practice.
American Heart Association BLS certification, maintained active and in good standing throughout employment.
Able to communicate effectively verbally and in writing.
Basic computer and math skills.
Excellent patient management, customer service, and interpersonal skills.
Strong problem-solving, critical-thinking, and conflict-resolution skills.
Able to manage multiple priorities and demonstrate strong time-management skills.
Able to work effectively in a collaborative environment.

Nice To Haves

High school education or equivalent.
One year of medical assistant experience.
Fluency in both English and Spanish.
One to two years of physician office experience.
One to two years of experience coordinating clinical care for patients.

Responsibilities

Answer telephones, route calls, and take and relay accurate phone messages.
Prepare and administer medications as directed by the provider; for primary care, prepare and administer immunizations as directed.
Communicate significant changes in patient condition or behavior to clinicians and physicians.
Ensure medical records and patient charts contain the required documentation, and complete charting and collect and distribute medical record documents.
Gather information and materials for general information and special reports, including by contacting employees, departments, agencies, and individuals; prepare reports for provider approval when needed.
Maintain billing charges and reconciliation, assist with claims forms, answer patient questions about payment status, and run reports for credit cards and super bills.
Complete final bookkeeping for an assigned cash drawer and prepare and make timely deposits.
Maintain a clean and orderly work area and patient rooms; operate and maintain equipment in proper working condition and ensure medical supplies and inventory are maintained.
Perform and document vital signs and measurements.
Provide and document patient and family education.
Assist physicians with simple procedures and patient transport.
Collect specimens and distribute them to the laboratory.
Prepare for patient visits by preparing or pulling charts, printing super bills, and informing physicians and clinical staff of schedule changes.
Schedule appointments and diagnostic or therapeutic services, verify medical appointments, and obtain or verify authorizations.
Process medical documentation for office visits and follow up with patients when required.
Serve as receptionist; conduct patient check-in and registration; collect fees or co-payments; and verify referrals, insurance information, addresses, and other pertinent information.
Track samples according to policy before providing them to patients to ensure coordination with physician orders or requests.
Enter electronic orders for laboratory tests, X-rays, and medications or prescriptions in the electronic medical record for provider review and approval.
For primary care, perform and manage laboratory work as ordered by the medical doctor to ensure regulatory requirements are met.
Process refills as directed by the provider and written protocols.
Float to various Primary Care Centers as needed while maintaining clinical excellence and high-quality service.