Medical Assistant Jobs in Parkland, WA

About The Position

Requirements

• U.S. citizenship, subject to the stated exception for appointments when qualified citizens cannot be recruited in accordance with VA policy.
• Proficiency in basic written and spoken English.
• High school diploma, GED equivalency certificate, or proficiency certificate from a state or territorial-level Board or Department of Education.
• GS-04 qualification: one year of clerical, office, customer-service, or other administrative experience indicating ability to acquire the needed knowledge and skills, or one year of education above high school; candidates must also demonstrate the listed KSAs.
• GS-04 KSAs: ability to communicate courteously and helpfully with people from varying backgrounds and health care team members; ability to use and navigate office automation equipment and software; knowledge of basic medical terminology; and skill in recording patient messages and understanding physician requests about follow-up care.
• GS-05 qualification: one year of creditable experience equivalent to GS-04 demonstrating knowledge, skills, and abilities associated with current MSA responsibilities, or two years of education above high school; candidates must also demonstrate the listed KSAs.
• GS-05 KSAs: ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient-identifying information; advanced medical terminology knowledge sufficient to understand diagnoses and procedures and communicate clinical staff instructions to patients; ability to schedule medical appointments in a clinical setting; ability to work independently on varied patient-support duties; ability to communicate effectively and professionally in person, electronically, or by telephone; and customer-service skill to identify concerns and refer them appropriately.
• Subject to background and security investigation and completion of online onboarding and pre-employment identification requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must complete all application requirements in the announcement's Required Documents section.
• Must serve a one- or two-year trial period, with continued employment subject to written certification that it advances the public interest.
• A transcript must be submitted if education is used for all or part of the qualifications; foreign education requires a Certificate of Foreign Equivalency with the transcript.

Responsibilities

• Answer phones and direct calls to appropriate staff.
• Schedule appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Use CPRS for notes and alert the AMSA to scheduled, rescheduled, or no-show appointments.
• Enter hospital notification and community care coordination plan notes.
• Perform basic eligibility requirements for CITC programs.
• Interact with internal and external customers.
• Obtain medical records.
• Work closely with CITC teams, PACT, and specialty clinics.

Benefits

• Federal employee benefits package; eligibility depends on position type and other applicable factors.
• Possible annual leave accrual credit for prior federal work or military service, if requested and approved before appointment; credit is not guaranteed.