Medical Assistant Lead

ChenMed•Largo, FL

10d•Onsite

About The Position

The Lead, Care Promoter performs all duties of a Medical Assistant and serves as a resource for non-licensed staff and liaison between management and staff. This healthcare and leadership-focused role works directly with patients and their families, physicians, and other medical personnel to provide quality care and support smooth center operations. Duties include clinical and administrative work such as patient instructions, appointment scheduling, reception and registration, and medical-history collection. The role also leads Care Promoters and other clinical staff, supports patient flow, and assists physicians and clinicians in an ambulatory setting. The position requires strong clinical, leadership, communication, organization, and problem-solving skills. It involves patient care in a fast-paced, changing environment and may require local, regional, and nationwide travel up to 20% of the time. The role is onsite. Compensation is $20.20–$28.83 per hour; final compensation depends on factors including experience, education, and geographic location. The position may also be eligible for bonuses or commissions.

Requirements

High school diploma or GED equivalent.
Graduation from a nationally accredited Medical Assistant program.
Medical Assistant certification from a nationally recognized association.
At least 5 years of Medical Assistant work experience in a hospital or clinic setting.
BLS for Healthcare Providers certification.
Knowledge of applicable laws and regulations and of organizational philosophy, policies, procedures, and standards.
Strong knowledge and skill in standard Medical Assistant intake procedures, including taking vital signs and obtaining and documenting blood and other specimen samples for laboratory work.
Superior leadership, clinical, conflict-resolution, communication, and problem-solving skills.
Excellent verbal communication skills and good organizational and prioritization skills.
Ability to remain calm in stressful situations and work successfully in a fast-paced, changing environment.
Ability and willingness to provide extraordinary customer service to patients, customers, and family members.
Ability to maintain professional conduct and patient confidentiality.
Ability to communicate and work effectively with physicians, patients, and others in a professional and courteous manner.
Attention to detail and ability to ensure accuracy of reports and data.
Ability to manage multiple processes and effectively lead a team of Care Promoters and other clinical staff.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.
Ability and willingness to travel locally, regionally, and nationwide up to 20% of the time.
Fluency in spoken and written English.

Nice To Haves

EMR system experience.
Experience working with geriatric patients.
Bilingual ability.

Responsibilities

Lead Care Promoters and other clinical staff, ensuring tasks are complete and accurate.
Monitor team performance, identify issues, and provide feedback to Center leaders.
Manage and monitor team member work schedules.
Provide Medical Assistant care to patients in accordance with established standards and practices.
Prepare examination rooms and ensure medical tools and equipment are present and functional.
Assist physicians and clinicians in the ambulatory setting.
Work with medical and leadership staff to identify operational efficiencies.
Keep management informed of early personnel issues and provide first-level counseling to staff in some practices.
Assemble patient medical records before the provider receives them; disassemble records after visits and enter and post patient charges into the system.
Address and resolve customer-service issues.
Maintain appropriate patient and physician flow from check-in to examination rooms, including processes for screening walk-in patients.
Ensure proper handling, documentation, and transmission of phone calls and telephone messages.
Ensure accuracy of medications provided to patients; inspect pharmacy logs and inventory.
Ensure accurate indexing of paperwork.
Lead, monitor, and handle deliveries and invoices for medical products.
Monitor waiting-time reports and check patient schedules for transportation pickup.
Discharge patients in accordance with physicians’ orders.
Inspect the crash cart weekly.
Coordinate the sending of lab specimens and acquire hospital and urgent-care reports for incoming patients.
Obtain and record vital signs, time and date, weight, medication profile, immunization record, allergies, chief complaint, and signatures or initials where appropriate.
Prepare patients for provider examinations.
Perform other duties as assigned or modified at the manager’s discretion.