Medical Assistant Lead

ChenMed•Largo, FL

11d•$20 - $29•Onsite

About The Position

The Lead, Care Promoter performs all duties of a Medical Assistant and serves as a resource for non-licensed staff, acting as a liaison between management and staff. The role combines clinical and administrative responsibilities to support smooth center operations, including patient instructions, appointment scheduling, receptionist and registration duties, and medical-history data collection. In some practices, the Lead also assists with patient care and provides first-level counseling to staff. The position works directly with patients and families, physicians, and other medical personnel in a dynamic healthcare environment.

Requirements

High school diploma or GED equivalent.
Graduation from a nationally accredited Medical Assistant program and certification from a nationally recognized association.
At least 5 years of Medical Assistant work experience in a hospital or clinic setting.
BLS for Healthcare Providers certification.
Knowledge of ChenMed medical products, services, standards, policies, and procedures, and applicable laws and regulations.
Strong knowledge and skill in standard medical assistant intake procedures, including taking vital signs and obtaining and documenting blood and other specimens for laboratory work.
Leadership, clinical, conflict-resolution, communication, and problem-solving skills.
Excellent verbal communication skills; fluency in spoken and written English.
Organizational and prioritization skills, including the ability to remain calm in stressful situations.
Ability and willingness to provide exceptional customer service to patients, customers, and family members.
Ability to work successfully in a fast-paced, changing environment while maintaining professional conduct and patient confidentiality.
Ability to communicate and work professionally and courteously with doctors, patients, and others.
Attention to detail and accuracy in reports and data.
Ability to manage multiple processes and effectively lead a team of Care Promoters and other clinical staff.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.
Ability and willingness to travel locally, regionally, and nationally up to 20% of the time.

Nice To Haves

EMR system experience.
Experience working with geriatric patients.
Bilingual ability.

Responsibilities

Lead Care Promoters and other clinical staff, ensuring tasks are complete and accurate.
Monitor team performance, identify issues, provide feedback to Center leaders, and manage team-member work schedules.
Provide medical assistant care according to established standards and practices.
Prepare exam rooms and ensure required medical tools and equipment are present and functional.
Assist physicians and clinicians in the ambulatory setting.
Work with medical and leadership staff to identify operational efficiencies.
Keep management informed of early personnel issues.
Assemble patient medical records before providers receive them; disassemble records after visits and enter and post patient charges in the system.
Address and resolve customer-service issues.
Ensure appropriate flow of patients and doctors from check-in to exam rooms.
Facilitate processes for screening walk-in patients.
Ensure proper handling, documentation, and transmission of phone calls and messages.
Ensure medication accuracy and inspect pharmacy logs and inventory.
Ensure paperwork is indexed accurately.
Lead, monitor, and handle deliveries and invoices for medical products.
Monitor waiting-time reports and review patient schedules for transportation pickup.
Discharge patients according to physician orders.
Inspect the crash cart weekly.
Coordinate the sending of laboratory specimens.
Obtain hospital and urgent-care reports for incoming patients.
Obtain and record vital signs, time in/date, weight, medication profile, immunization record, allergies, chief complaint, and signatures or initials as appropriate.
Prepare patients for provider examinations.
Perform other duties as assigned or modified at the manager’s discretion.