Medical Assistant

Arrowhead Orthopaedics•Chino Hills, CA

10d

About The Position

The Medical Assistant assists an assigned provider in clinic with all aspects of patient visits under the supervision of the Clinical Manager. The role is primarily performed in the clinical office and involves high-volume work that must be completed accurately and to a high standard. The Medical Assistant handles confidential patient files and must maintain privacy, discretion, and professionalism. They must remain available to the physician and patients during clinic and may leave an ongoing clinic only with direct permission from the Clinical Manager. This is an hourly position. Workdays are typically scheduled within a five-day workweek, although hours and days may vary based on operational needs. Scheduling complies with applicable California wage-and-hour laws. The role requires working knowledge of computers and the programs used in the office, or those needed to support the practice.

Requirements

High school diploma or equivalent required.
CPR certification required.
Ability to type 40 words per minute.
Ability to operate a computer and scanner and use software programs including Microsoft Outlook.
Telephone etiquette, superior customer service, and professional communication skills required.
Must be flexible and able to multitask in a stressful setting.
Must demonstrate positive communication and professional interpersonal skills, including tact, diplomacy, and respect toward patients and coworkers.
Must maintain professionalism, including appropriate appearance, communication, attendance, reliability, and teamwork.
Must maintain strong organization, an orderly and neat work area, and excellent time management skills.
Must demonstrate a desire to succeed and willingness to help others succeed.
Must support and comply with safety program requirements, including policies, safe work practices, training, protective equipment use, and reporting safety concerns, hazards, and non-compliant practices.
Must follow the employer’s code of conduct and demonstrate ethics and integrity.
Must submit to and obtain a negative result on a pre-employment drug screening.
Must pass a background check.
Must be legally authorized to work in the United States; employment eligibility will be verified under applicable federal requirements.

Nice To Haves

Medical Assistant certificate preferred (also described as a plus).
One to three years of experience as a Back Office Medical Assistant in an Orthopaedic Medical Office preferred.

Responsibilities

Ensure authorizations are complete for patient visits.
Ensure necessary diagnostic studies and reports are available for the provider to review.
Document patient visits in the EMR using the appropriate template, including history, medications, past medical and surgical history, weights for new and preoperative patients, and vital signs.
Document changes in patients’ conditions since their last visit in the EMR.
Mark charges for services rendered as directed by the physician and ensure the EMR contains documentation supporting the charges.
Confirm documentation supports diagnostic testing, therapy, or surgical procedures ordered by the provider, and forward the appropriate authorization.
Complete and submit orders as directed by the provider, follow up on completion, and report denied or incomplete orders to the provider.
Perform clinical procedures within the scope of certification and training, under the direction and supervision of a licensed provider.
Draw up medications and injections as ordered, verifying the medication, dosage, expiration date, and lot number.
Assist with and perform EKGs, including patient preparation, lead placement, and documentation.
Perform suture removal and basic wound care, including cleaning, dressing changes, and patient education as directed by the provider.
Monitor patients during and after injection administration and promptly report adverse reactions or concerns to the provider.
Document all treatment in the EMR according to clinic standards and complete charting within 24 hours of the date of service.
Act as a liaison between patients and the provider.
Return patient phone calls and portal messages the same day, document instructions and concerns in the patient chart, relay provider instructions and administrative information, and route clinical questions to the provider.
Work with the Office Manager and designees to ensure the provider is scheduled appropriately.
Notify front desk staff of delays in the provider’s schedule.
Keep examination rooms stocked with medical supplies and linen.
Clean rooms and remove dirty linen and red bag waste daily.
Clean dirty instruments and prepare them for sterilization on the assigned day each week.
Perform other responsibilities assigned by the Clinical Manager or designees.