Phlebotomist / Administrative Assistant (Extended Hours)

One Medical•New York, NY

10d•$26 - $28•Onsite

About The Position

One Medical is hiring a full-time Phlebotomist / Administrative Assistant to support multiple offices in the New York City and Brooklyn market. The role combines venipuncture and other clinical support with patient-facing administrative work. The specialist serves as an ambassador for patients and helps create a smooth, welcoming in-office experience, while maintaining the appearance and readiness of office spaces. The position requires strong service, communication, teamwork, and problem-solving skills, along with flexibility to support changing office locations and needs. The schedule is 40 hours per week in eight-hour shifts, generally Monday through Wednesday and Saturday through Sunday, between 7:30 a.m. and 7:00 p.m. The location and schedule may change. Pay is $25.75–$27.75 per hour, with a $1.25 differential for eligible extended hours. Total compensation may depend on candidate-specific factors and may include benefits. One Medical offers benefits to regular team members working 24 or more hours per week and their dependents, starting on the date of hire. Benefits include a paid sabbatical after every five years of service, free One Medical memberships, an Employee Assistance Program, medical, dental and vision plans, pre-tax commuter benefits, PTO cash-out options, a 401(k) match, emergency childcare credit, company-paid maternity and paternity leave, paid life insurance, and short- and long-term disability insurance. Additional benefits listed for practicing clinicians are not applicable to this role based on the posting.

Requirements

At least 6 months of direct phlebotomy experience performing venipuncture and capillary collections outside a training or externship environment.
Strong customer service skills and ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Ability to persist through change, take action to address challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on the office.
Perform and assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by attending huddles, participating in team problem-solving, rounding, and supporting providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Company-paid short-term and long-term disability insurance.