Medical Assistant Jobs in Parkland, WA

About The Position

Requirements

• U.S. citizenship, except that non-citizens may be appointed when it is not possible to recruit qualified citizens under VA policy.
• Proficiency in spoken and written English.
• Meet the basic experience or education requirement through one of the following: six months of qualifying clerical, office, customer-service, or administrative experience; one year of education above high school; or an equivalent combination of education and experience.
• For GS-5 qualification, meet one of the following: one year of experience equivalent to GS-4 performing relevant patient-support duties, or four years of education above high school.
• For GS-5 qualification, demonstrate ability to operate computerized systems to enter, modify, and retrieve sensitive medical and patient-identifying information in electronic health records, scheduling systems, or reports.
• For GS-5 qualification, have advanced knowledge of relevant medical terminology sufficient to understand diagnoses and procedures and communicate clinical staff instructions to patients.
• For GS-5 qualification, demonstrate ability to schedule medical appointments in a clinical setting and work independently across a wide variety of patient-support duties.
• For GS-5 qualification, communicate effectively and professionally in person, electronically, and by telephone with internal and external customers.
• For GS-5 qualification, demonstrate customer-service skill, including identifying customer concerns and referring them to appropriate staff for resolution.
• Register for Selective Service if male and born after December 31, 1959.
• Complete any required trial period, background/security investigation, and online onboarding process; provide acceptable identification for pre-employment requirements.
• Participate in the seasonal influenza vaccination program as a VA health care personnel requirement.
• Submit transcripts if relying on education to qualify. Education must be recognized by the U.S. Department of Education and from an accredited institution; foreign education must be evaluated as equivalent, with required documentation.

Responsibilities

• Answer phones, greet patients, relay messages to appropriate staff, and screen or receive calls courteously and promptly while following privacy rules and established processes.
• Schedule, cancel, and reschedule patient appointments and consults; enter no-show information; monitor appointment requests from multiple electronic sources; and interpret and verify provider orders in accordance with VHA national scheduling guidelines.
• Participate in huddles with MSAs and clinic staff to determine daily clinic needs, and monitor inpatient and outpatient appointments in areas of responsibility.
• Verify and update patient demographic and insurance information at check-in and during patient interactions; explain VA insurance-information collection requirements and promote registration for and use of My HealtheVet.
• Use two forms of patient identification, including name and full Social Security Number, to support patient safety standards.
• Coordinate administrative functions for emergency and non-emergency transfers to other VA facilities or private hospitals and determine appointment type based on patient eligibility status.
• Ensure required health and administrative information is integrated into CPRS by sending documents for scanning.
• Generate authorizations for pre-authorized outpatient, unauthorized, inpatient, and emergency care claims, and make eligibility determinations for Community Medical Care programs.
• Use VistA, FBCS, CPRS, and HSRM to generate authorizations and manage appointment coordination in accordance with Community Care Coordination national SOPs.
• Work with utilization review to ensure appropriate authorizations are issued and correspondence is sent to vendors.
• Act as a liaison between veterans and vendors regarding Community Medical Care and VA clinical or primary care services.
• Resolve issues involving veterans, vendors, and clinical staff to ensure appropriate care is scheduled and authorized at Community Care facilities.
• Communicate clinical staff instructions to patients and refer questions about medical attention to appropriate healthcare team members.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits and eligibility depend on position type and should be confirmed with the hiring agency.