Medical Assistant - Norwalk Pediatrics Office

Fisher-Titus Health•Norwalk, OH

About The Position

The Medical Assistant works under the supervision of a physician or provider at the Norwalk Pediatrics Office. The role supports patient care and clinic operations by assisting with minor office procedures and injections, conducting patient intake assessments, discharging patients from clinic visits and procedures, and educating patients about procedures and medication changes, including new medications. The Medical Assistant also manages the message center by returning calls from voicemail and entering messages into the electronic health record (EHR). Responsibilities include welcoming patients, verifying demographic and insurance information, collecting copays as needed, entering patient information, scheduling follow-up appointments and outpatient tests, and routing telephone calls and messages. The role also involves collecting patient histories and vital signs, documenting encounters and interventions, tracking specimens and tests, reporting test results to physicians, preparing instruments and equipment, and cleaning exam rooms in accordance with infection-control and safety guidelines.

Responsibilities

Greet patients at check-in and verify that demographic information is correct.
Have new patients complete an information sheet, copy insurance cards, and collect insurance copays as necessary.
Enter patient information into the computer.
Check patients in and out, including scheduling future appointments or outpatient tests.
Answer telephones and route calls to the correct party.
Take messages for staff and physicians and manage voicemail messages through the message center and EHR.
Assist with minor office procedures and injections under physician or provider supervision.
Conduct patient intake assessments, including collecting medical history and vital signs and assessing general condition.
Accompany patients to exam rooms and ensure their needs are met.
Educate patients about procedures and medication changes, including new medications.
Discharge patients from clinic visits and procedures.
Document interventions and patient or family responses, and chart the patient encounter on the day of the visit.
Label, document, and track specimens and ordered or received tests according to established standards.
Report test results to the physician.
Set up instruments and equipment according to protocol.
Clean exam rooms between patient visits while following infection-control and safety guidelines.