Medical Assistant - Norwalk Pediatrics Office

Fisher-Titus Medical Center•Norwalk, OH

About The Position

Under the supervision of a Physician/Provider, the Medical Assistant supports patient care in the Norwalk Pediatrics office. The role assists with minor office procedures and injections; performs patient intake assessments; discharges patients from clinics and procedures; and educates patients about procedures and medication changes, including new medications. The Medical Assistant also manages the message center by responding to voicemail calls and entering them into the electronic health record (EHR). The position combines front-office duties with clinical support. Responsibilities include welcoming and checking in patients, verifying demographic and insurance information, collecting co-pays when necessary, scheduling follow-up appointments and outpatient tests, and directing calls and messages. Clinical duties include obtaining patient histories and vital signs, helping implement plans of care and procedures, documenting encounters, tracking specimens and tests, reporting results to physicians, preparing equipment, and cleaning exam rooms according to infection-control and safety guidelines. Fisher-Titus lists work hours of 30–40 hours weekly, varying according to staffing needs. The organization offers medical and dental coverage, a 401(k) match, paid time off, tuition assistance, and shift, weekend, and PRN differentials.

Responsibilities

Greet patients at check-in and verify that demographic information is correct.
Have new patients complete an information sheet, copy insurance cards, and collect insurance co-pays as necessary.
Enter patient information into the computer; check patients in and out; and schedule future appointments or outpatient tests.
Answer telephone calls and route them to the correct party; take messages for staff and physicians.
Assist with minor office procedures and injections under the supervision of a Physician/Provider.
Perform patient intake assessments and help implement the medical plan of care, clinical interventions, and procedures.
Accompany patients to exam rooms, assess their general condition, collect histories and vital signs, and ensure their needs are met.
Discharge patients from clinics and procedures and educate them about procedures and medication changes, including new medications.
Manage the message center by taking calls from voicemail and entering them into the EHR.
Document interventions and patient or family responses, and chart the patient encounter on the day of the visit to maintain an organized, chronological medical record.
Label, document, and track specimens and tests according to established standards, and report test results to the physician.
Set up instruments and equipment according to protocol and clean exam rooms between patient visits while following infection-control and safety guidelines.