Certified Medical Assistant (CMA)

Heartland Community Health Clinic•Peoria, IL

21h

About The Position

The Certified Medical Assistant (CMA) provides patient care in accordance with Heartland Health Services’ mission, strategic goals, applicable laws and regulations, performance and outcome objectives, and accreditation standards. This is a full-time, 40-hour-per-week, multi-location position serving the Carver, Garden, and Wisconsin locations. Reliable transportation is required. Compensation is $20.50–$26.50 per hour, determined by experience. The CMA supports clinical teams in delivering patient-centered care, maintaining confidentiality, following clinical and safety protocols, and contributing to continuous quality improvement. The role includes patient intake and documentation, assisting clinicians, administering ordered medications, performing procedures and waived lab testing within the employee’s competency and training, and maintaining clinical spaces and equipment. Additional clerical and department-related tasks may be assigned as the medical practice changes.

Requirements

High school diploma or equivalent.
Completion of an accredited medical assisting certification program and current certification.
Ability to lift up to 50 pounds.
Knowledge and skills to provide patient services appropriate to the ages served.
Proficient computer skills for chart completion.
Strong interpersonal skills to interact with patients and enhance patient relations.
Reliable transportation for travel among clinic locations.
Basic Life Support certification is not required to start but must be obtained within the first 90 days of hire.

Responsibilities

Provide patient care and demonstrate the ability to work with patients of all ages.
Maintain positive working relationships within the department and communicate with other HHS departments as needed to resolve operational problems and support quality patient care.
Check patients in by recording vital signs, pain, medications, allergies, reason for visit, and other required flow-sheet information.
Complete appropriate electronic health record templates and review patient charts for outstanding labs, X-ray results, or medical visits since the last appointment.
Review patient medications and pend refills; manage assigned EHR in-baskets.
Assist clinicians during examinations and perform treatments, procedures, and waived lab testing within the scope of competency and training.
Administer medications as ordered by clinicians and in accordance with HHS policies and protocols.
Stock and clean examination rooms, including cleaning examination tables and other furniture with the appropriate cleansing agents.
Perform regular quality-control duties in accordance with regulatory and department policies.
Use and maintain equipment and supplies properly and follow safety, environmental, and infection-control practices.
Run EHR reports according to protocol.
Travel to various clinic locations as needed.
Support compliance with applicable federal, state, local, and HHS rules, regulations, protocols, and procedures, including those concerning clinical services, workplace safety, public health, and confidentiality.
Participate in HHS continuous quality-improvement efforts designed to improve patient outcomes.
Work with clinical teams and direct and indirect clinical support staff to develop and implement policies and procedures that support patient-centered communication and services.
Maintain the confidentiality of patient information in accordance with HHS policies.
Report building or equipment problems through appropriate channels.
Perform assigned clerical or department-related tasks as needed.
Attend required staff, department, and other meetings.