Medical Assistant (Temporary)

Arrowhead Orthopaedics•Redlands, CA

About The Position

The Medical Assistant works under the supervision of the Clinical Manager and assists an assigned provider with all aspects of patients’ clinic visits. The role is primarily performed in the clinical office and involves a high volume of duties that must be completed accurately and professionally. The Medical Assistant handles confidential patient information and must maintain privacy, discretion, and professionalism. The position is hourly, with workdays typically scheduled within a five-day workweek; hours and days may vary based on operational needs and are scheduled in compliance with applicable California wage-and-hour laws. The Medical Assistant must be available to the physician and patients while clinic is in progress and may leave an ongoing clinic only with the Clinical Manager’s direct permission.

Requirements

High school diploma or equivalent.
CPR certification required.
Ability to type 40 words per minute.
Ability to operate a computer and scanner and use software programs including Microsoft Outlook.
Professional telephone etiquette, superior customer service, and professional communication skills.
Ability to be flexible and multitask in a stressful setting.
Ability to maintain patient confidentiality and demonstrate professionalism, organization, time management, reliability, teamwork, and positive interpersonal communication.
Must submit to and obtain a negative result on a pre-employment drug screening.
Must pass a background check.
Must be legally authorized to work in the United States; employment eligibility will be verified in accordance with applicable federal requirements.

Nice To Haves

Medical Assistant certificate preferred.
One to three years of experience as a Back Office Medical Assistant in an Orthopaedic Medical Office preferred.

Responsibilities

Ensure authorization is complete for each patient visit and that diagnostic studies and reports are available for the provider.
Document patient visits in the EMR using the appropriate template, including histories, medications, past medical and surgical history, weights for new and preoperative patients, and vital signs.
Document changes in patients’ conditions since their prior visits.
Mark charges for services rendered at the physician’s direction and ensure the EMR documentation justifies the charges.
Confirm documentation supports diagnostic testing, therapy, or surgical procedures ordered by the provider, and forward appropriate authorizations.
Complete and submit provider-directed orders, follow up on their completion, and report denied or incomplete orders to the provider.
Perform clinical procedures within the scope of certification and training, under the direction and supervision of a licensed provider. This includes preparing medications and injections as ordered and verifying medication, dosage, expiration date, and lot number; assisting with and performing EKGs; removing sutures and providing basic wound care; and monitoring patients during and after injections and reporting adverse reactions or concerns.
Document all treatment in the EMR according to clinic standards and complete charting within 24 hours of the date of service.
Act as a liaison between patients and the provider; return patient calls and portal messages the same day, document instructions and concerns in patient charts, relay provider instructions and administrative information, and route clinical questions to the provider.
Coordinate with the Office Manager and designees to ensure appropriate provider scheduling and notify front desk staff of provider schedule delays.
Keep exam rooms stocked with medical supplies and linen; clean rooms and remove dirty linen and red bag waste daily.
Clean dirty instruments and prepare them for sterilization on the assigned day each week.
Perform other responsibilities as assigned by the Clinical Manager or designees.
Follow workplace safety program requirements, including policies, safe work practices, training, protective equipment use, and reporting safety concerns or hazards.
Follow the employer’s code of conduct and maintain ethical and professional conduct.