Medical Assistant (Temporary)

Arrowhead Orthopaedics•Redlands, CA

16h

About The Position

The Medical Assistant assists an assigned provider in clinic with all aspects of patients’ visits, under the supervision of the Clinical Manager. The role primarily takes place in the Clinical Office and involves high-volume duties that must be performed to a high standard. The Medical Assistant handles confidential patient files and must maintain privacy, discretion, and professionalism. The position is hourly; workdays are typically scheduled within a five-day workweek, although hours and days may vary based on operational needs. Scheduling complies with applicable California wage-and-hour laws. The Medical Assistant must be available to the physician and patients while clinic is in session and may leave an ongoing clinic only with the Clinical Manager’s direct permission. Computer proficiency and appropriate use of office programs are needed.

Requirements

High school diploma or equivalent required.
CPR certification required.
Ability to type 40 words per minute.
Ability to operate a computer and scanner and use software programs, including Microsoft Outlook.
Telephone etiquette, superior customer service, and professional communication skills required.
Must be flexible and able to multitask in a stressful setting.
Must demonstrate positive communication and professional interpersonal skills, including tact, diplomacy, and respect toward patients and coworkers.
Must maintain professionalism, including appropriate appearance, communication, attendance, reliability, and teamwork.
Must be organized, maintain a neat work area, and demonstrate strong time management and productivity.
Must demonstrate a desire to succeed and willingness to help others succeed.
Must comply with safety program elements, including policies, safe work practices, training, protective equipment use, and reporting safety concerns, hazards, and non-compliant practices.
Must follow the employer’s code of conduct and demonstrate ethics and integrity.
Must submit to and obtain a negative result on a pre-employment drug screening.
Must pass a background check.
Must be legally authorized to work in the United States; employment eligibility will be verified in accordance with applicable federal requirements.

Nice To Haves

Medical Assistant Certificate preferred; also described as a plus.
1–3 years of experience as a Back Office Medical Assistant in an Orthopaedic Medical Office preferred.

Responsibilities

Ensure authorization is complete for each patient visit.
Ensure necessary diagnostic studies and reports are available for the provider to review.
Document patient visits in the EMR using the appropriate template, including history, medications, past medical and surgical history, weights for new and preoperative patients, and vital signs.
Document changes in patients’ conditions since their last visit.
Mark charges for services rendered as directed by the physician and ensure the EMR documentation supports those charges.
Confirm documentation supports diagnostic testing, therapy, or surgical procedures ordered by the provider, and forward the appropriate authorization.
Complete and submit orders as directed by the provider, follow up on completion, and report denied or incomplete orders to the provider.
Perform clinical procedures within the scope of certification and training, under the direction and supervision of a licensed provider.
Prepare medications and injections as ordered, verifying the medication, dosage, expiration date, and lot number.
Assist with and perform EKGs, including patient preparation, lead placement, and documentation.
Remove sutures and provide basic wound care, including cleaning, dressing changes, and patient education as directed by the provider.
Monitor patients during and after injections and promptly report adverse reactions or concerns to the provider.
Document all treatment in the EMR according to clinic standards and complete charting within 24 hours of the date of service.
Act as a liaison between patients and the provider.
Return patient phone calls and portal messages the same day; document instructions or concerns in the patient chart, relay provider instructions and administrative information, and route clinical questions to the provider.
Work with the Office Manager and designees to ensure the provider is scheduled appropriately.
Notify front desk staff of delays in the provider’s schedule.
Keep exam rooms stocked with medical supplies and linen.
Clean rooms and remove dirty linen and red bag waste daily.
Clean dirty instruments and prepare them for sterilization on the assigned day each week.
Perform other responsibilities assigned by the Clinical Manager or designees.