Medical Assistant

American Oncology Network•Hot Springs, AR

4d•Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and performs phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role supports patient intake and care, laboratory operations, documentation, scheduling, and regulatory compliance across AON clinic locations. The employee may be asked to perform other job-related duties as assigned and is expected to work at any AON location as business needs require.

Requirements

High school diploma or GED.
Certifications and licenses as required by the state where employed; BLS certification is required.
Valid driver’s license and access to a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, including the ability to perform venipuncture.
Critical thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to work with sensitive and confidential material and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively remotely when required and in a fast-paced, multi-site environment while managing competing demands from multiple stakeholders and locations.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; EMR skills.
Ability to travel less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform quality control procedures before patient testing and document quality control and quality assurance corrective actions.
Perform laboratory blood work, blood draws, specimen handling and processing, and other technical laboratory procedures accurately and promptly.
Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
Maintain test report logs, quality control logs, equipment records, and checklists in accordance with regulatory requirements.
Follow patient identification procedures at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for the physician.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspirations, paracentesis, and pelvic exams.
Schedule outside testing, referrals, and hospital admissions as ordered by physicians, when applicable.
Document testing and treatment in medical records; prepare encounter forms or complete the corresponding EMR steps for electronic superbills.
Show physicians critical blood counts according to guidelines and obtain scans and CDs for physician review.
Maintain supplies and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties necessary to keep the laboratory compliant with state and federal regulations and complete the required annual CEUs to meet C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of laboratory areas and equipment.
Comply with laws and regulations relating to patient care, patient rights, safety, billing, and collections, as well as AON and departmental policies, IT policies, and the Disaster Recovery Plan.
Protect the confidentiality of patient information.
Assist with training new employees on related job duties.
Travel to other AON locations as needed and work overtime when given sufficient notice.
Perform other job-related duties as assigned by a supervisor or management to meet business needs.