Manufacturing Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent required; an Associate’s or higher degree in Business, Marketing, or Sales is a plus.
• 1-3 years in a customer-facing role, preferably within a manufacturing or supply chain environment.
• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Experience using basic order processing systems (1-3 years).
• Familiarity with Google Docs or similar work-sharing tools.
• Strong verbal and written communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to collaborate across teams and adapt to changing priorities.
• Proactive problem-solving and a strong sense of urgency.

Nice To Haves

• CRM system experience is a plus.

Responsibilities

• Serve as the primary point of contact with customers, ensuring a seamless experience as their products are manufactured.
• Create, update and manage item numbers and bill of materials (BOM) for customer products.
• Process, manage and update customer orders within our ERP system.
• Proactively communicate order updates, production dates, and potential delays with customers and internal teams.
• Facilitate alignment of product requirements and specifications with customers and transfer knowledge to internal teams.
• Maintain high standards of customer service and satisfaction, contributing to an NPS score above 50.
• Work cross-functionally with internal teams to ensure timely and quality fulfillment of customer orders.
• Continuously seek ways to improve customer service processes and contribute to quarterly sales improvement initiatives.