Manager Jobs

About The Position

Requirements

• BA/BS degree in Business, Economics, Public Relations, or related field
• 7+ years data analysis experience

Nice To Haves

• 3+ years experience in the natural gas or utility industry
• 3+ years project management experience
• Must be a self-starter, resourceful, and a strategic thinker.
• High level of proficiency with Microsoft Excel, PowerPoint, and Power BI.
• Analytically minded with sharp problem-solving skills and a strong curiosity to understand drivers behind performance.
• Comfortable leading group discussions, speaking in public, and holding peers accountable for deliverables.
• Possess strong attention to detail and ability to manipulate and analyze large datasets to identify trends, insights and solutions.
• Proven ability to convert data into meaningful and actionable reports, presentations, and recommendations.
• Able to translate complex concepts into easy-to-understand and relatable ideas for target audiences.
• Strong ability to build and maintain internal and external relationships along with excellent interpersonal and written communication skills.
• Ability to manage and prioritize multiple projects and tasks simultaneously.
• Strong project management skills.
• Ability to act on projects while receiving limited guidance, and use discernment to understand situations, relay information and check-in with team members.

Responsibilities

• Develop, implement, and manage the growth strategy to attract and retain customers.
• Translate strategic plans into action plans and execute those plans.
• Create business cases, forecasts, presentations, and communications to support the proposal, planning and execution of projects.
• Manage project schedules, budgets, and communications to ensure that goals are met.
• Execute marketing, advertising, communications, and outreach to increase customer participation and enrollment in Growth & Retention programs.
• Develop messaging and content to educate on the benefits of natural gas and ensure message consistency across all communications.
• Create marketing materials and manage editing, approvals, and logistics.
• Manage marketing analytics, tools, and trends.
• Track KPIs and report on progress toward growth and market share objectives.
• Conduct industry research, market analysis, and competitive intelligence to support program and process improvement recommendations.
• Research and analyze data from multiple sources to identify opportunities and action plans.
• Identify process improvement opportunities and proactively seek solutions.
• Remove barriers to growth to ensure short- and long-term growth success.
• Keep team consistently informed of all project tasks, deadlines, and information that may impact the completion of the project.
• Gain and maintain trust of team members and influence others to action without direct authority; share wins and successes and foster open dialogue.
• Create new Power BI dashboards to track and report on program effectiveness, including web analytics, response rates, conversion rates, trending, and business insights.
• Complete ad hoc requests for research, analysis, and reporting by pulling from diverse internal and external data sources, using the appropriate method of analysis, and presenting relevant insights.
• Segment customers and analyze behavior to determine optimal product offerings, messaging, channels, audiences, and programs to achieve business goals.
• Support sales management in identifying new customers, markets, trends, and applications for natural gas and assessing the business impact.
• Consolidate analysis, summarize key findings and trends, and produce presentations.
• Apply industry, marketing, business, and analytical knowledge to support business decisions and offer fresh and creative ideas for digital ads and marketing collateral.
• Support departmental campaigns, programs, and initiatives by offering ideas and strategies and tracking applicable metrics.
• Provide support and help manage programs focused on increasing the use of natural gas including advertising, market research, field initiatives, etc.
• Collaborate directly with natural gas marketers and vendors on opportunities to educate consumers on the benefits of natural gas and conversion opportunities.
• Represent the company at industry events, conferences, and working groups.
• Maintain working knowledge of all company products and services, as well as regulatory practices.
• Provide backup assistance to other roles within the department and perform other duties as assigned.