Account Manager (High Value)

C.H. Robinson•Lisle, IL

1d•Hybrid

About The Position

C.H. Robinson is seeking an Account Manager to join our High Value team. In this role, you will be responsible for delivering a high-quality customer experience by ensuring accurate order entry, effective internal communication, and consistent execution of shipments that meet established service levels. The Account Manager is accountable to drive growth and maximize retention for a defined customer portfolio. As the primary point of contact for our customers, the Account Manager is additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. The Account Manager collaborates closely with cross-functional teams to ensure an optimal customer experience. This is a hybrid position based in our Lisle, IL office.

Requirements

High School Diploma or GED
2 years' experience within transportation, logistics, and /or brokerage environment required

Nice To Haves

Bachelor's degree
Proven track record in data entry and strong attention to detail
Ability to communicate pro-actively and effectively to other departments internally
Knowledge of the operational attention to detail that will be required to succeed within the industry
Ability to multi-task and work well with others in a fast-paced environment within strict time frames
Passionate about customer service and solving problems with customer experience in mind
Mathematics and analytical skills
Excellent written and verbal communications skills
Entrepreneurial, pro-active spirit
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment

Responsibilities

Serve as a key contact to assigned book of customers.
Quote customer opportunities when no BRD is involved on the account.
Enter quotes into the quoting tool when no BRD is involved on the account.
Build and enter shipments accurately in the operation system with all load and service requirements.
Responsible for promptly updating any changes required for the load.
Monitor and escalate any coverage challenges to ensure timely resolution.
Ensure complete and timely order billing for all orders.
Assist adding insight for customer MBR/QBR (Monthly Business Review/Quarterly Business Review).
Proactively work with cross-functional teams to ensure alignment between customer expectations and service delivery.
Collaborate with stakeholders on new business implementations and discussions around making improvements to existing business.
Provide insight on and changes needed to maintain Standard Operating Procedures (SOPs) to guide and optimize service performance.

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Broad range of career development, networking, and team-building opportunities