Manager Jobs

About The Position

Requirements

• Bachelor of Science in Engineering or a related field
• 5–10 years of experience in field service management, preferably in the semiconductor capital equipment industry
• Strong knowledge of semiconductor equipment, ASM technologies, and applications
• Experience managing service operations, customer accounts, and field teams
• Experience with P&L management, forecasting, and business processes
• Ability to influence and interact with senior stakeholders internally and externally
• Strong project management, organizational, and time management skills
• Excellent verbal and written communication skills in English
• Prior people management experience with responsibility for team performance and development
• Experience using SAP and service-related systems

Nice To Haves

• Strong background in semiconductor service, customer satisfaction, and account management
• Experience managing spare parts logistics and inventory at a regional level
• Proven ability to build and improve service organization structure and processes
• Demonstrated ability to balance strategic thinking with execution
• Experience driving continuous improvement and operational efficiency
• Ability to operate effectively in a high-demand, customer-focused environment

Responsibilities

• Oversee installation, qualification, and service support of ASM equipment across the region
• Provide guidance to site personnel on routine and non-routine technical activities
• Ensure service jobs are completed within scheduled timeframes and according to plan
• Participate early in new product development activities to ensure field readiness
• Improve service processes, reporting structures, and operational procedures
• Establish standardization, guidelines, and best practices for service operations
• Create an optimal environment for product support, including tools and procedures
• Provide feedback to product organizations to improve ease of maintenance and uptime
• Establish and maintain a strong “Safety and Quality First” culture
• Ensure adherence to ASM policies, service bulletins, and procedures
• Drive proper use of documentation and systems to support continuous improvement
• Promote accurate reporting, including FSM usage and time tracking
• Support all ASM service activities for the Micron account within the assigned region
• Build and maintain strong relationships with customer stakeholders
• Ensure all contractual service obligations are met
• Drive customer satisfaction through service delivery and responsiveness
• Stay informed on account goals, roadmaps, financial performance, and key issues
• Communicate progress, risks, and opportunities to leadership
• Responsible for meeting regional financial targets for service and spares business
• Manage spare parts depots and consignment inventory levels
• Support forecasting and revenue generation activities
• Monitor performance and take corrective actions as needed
• Lead and manage Field Service Engineers and group leaders
• Motivate and communicate effectively with direct reports
• Set clear expectations aligned with cost, schedule, and performance goals
• Manage FSE utilization and team productivity
• Conduct annual reviews and support career development
• Define annual goals for team members aligned to account objectives
• Foster a professional, high-performing service organization
• Plan and organize work schedules to meet operational demands
• Allocate resources effectively across service activities
• Collaborate with Sales to support spares and service contract closure
• Work cross-functionally with internal teams to achieve business objectives
• Participate in departmental policy and strategic decision-making
• Integrate activities across teams to ensure alignment and execution